Hotel Manager
Wild Dreams
Full-time
On-site
Cape Town, Western Cape, South Africa
A sophisticated and soulful boutique hotel in the heart of Cape Town is looking for a HOTEL MANAGER
We are seeking a dynamic and experienced Hotel Manager to lead the day-to-day operations, ensuring exceptional guest service, operational excellence, and team engagement. This role is pivotal in maintaining the hotel’s reputation for warm hospitality and refined luxury.
Key Responsibilities:
Operational Leadership
Qualifications & Experience:
Key Responsibilities:
Operational Leadership
- Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Ensure smooth daily operations and uphold brand standards across all touchpoints.
- Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement.
- Foster and maintain a strong and collaborative working relationship with the team at the hotel's preferred dining partner.
- Lead, mentor, and motivate department heads and their teams.
- Foster a culture of accountability, service excellence, and teamwork.
- Conduct regular performance reviews and support training initiatives.
- Champion a personalized guest experience that reflects the hotel's unique character.
- Engage with guests regularly to ensure satisfaction and build relationships.
- Implement initiatives to enhance guest loyalty and repeat business.
- Assist the General Manager with budgeting, forecasting, and cost control.
- Monitor revenue streams and identify opportunities for growth and efficiency.
- Ensure compliance with health, safety, and legal standards.
- Collaborate with the General Manager on strategic planning and execution.
- Contribute to marketing, sales, and brand initiatives.
- Represent the hotel in the absence of the General Manager.
Qualifications & Experience:
- Minimum 5 years’ experience in a senior hotel operations role, preferably in a boutique or luxury environment.
- Strong leadership and interpersonal skills.
- Proven ability to manage teams and deliver exceptional guest service.
- Financial acumen and operational savvy.
- Excellent communication and problem-solving abilities.
- Hospitality qualification or relevant tertiary education preferred.
MAXIMIZING YOUR IMPACT:
- Excellent attention to detail.
- Guest focus philosophy, living the brand and driving the brand's experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution-seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills – tolerance, patience, and care, ability to receive constructive feedback openly.