Hotel Manager
PTY
Full-time
On-site
Franschhoek, Western Cape, South Africa
Our client is seeking a dynamic and experienced Hotel Manager to oversee daily operations and ensure a seamless, world -class guest experience.
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As the Hotel Manager, you will take full responsibility for ensuring that every guest enjoys an exceptional stay — from arrival to departure. You’ll lead and inspire a dedicated team across multiple departments, drive operational efficiency, and maintain impeccable service and cleanliness standards throughout the property.
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Responsibilities:<\/b><\/span>
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- Ensure consistent delivery of world -class service across all guest touchpoints.
<\/span><\/li>- Oversee and enforce policies and standards impacting guest safety, comfort, and satisfaction.
<\/span><\/li>- Conduct daily inspections of public areas, rooms, and facilities to ensure top -tier presentation and cleanliness.
<\/span><\/li>- Monitor guest journeys and feedback, implementing continuous improvements.
<\/span><\/li>- Collaborate with maintenance to address urgent matters and uphold project timelines.
<\/span><\/li>- Drive weekly forecasting and planning to exceed guest expectations.
<\/span><\/li>- Maintain full oversight of arrivals, departures, and special requests.
<\/span><\/li>- Support the selection, onboarding, and development of high -performing team members.
<\/span><\/li>- Conduct performance reviews and ensure compliance with the company’s Code of Conduct.
<\/span><\/li>- Work closely with Finance and Procurement to manage budgets and maintain inventory levels.
<\/span><\/li>- Partner with third -party suppliers to ensure service excellence.<\/span>
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<\/div><\/span>Requirements<\/h3>
- Minimum of 5 years Hotel Management experience within a 5star Hotel/Property
<\/span><\/li>- Tertiary qualification in Hospitality or Hotel Management
<\/span><\/li>- Advanced computer skills including proficiency in the use of Protel and MS office
<\/span><\/li>- Valid driver's license<\/span>
<\/li>- Proficient in budgeting, P&L management, and forecasting
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<\/div><\/span> - Tertiary qualification in Hospitality or Hotel Management
- Oversee and enforce policies and standards impacting guest safety, comfort, and satisfaction.