Hotel Houseperson

Who Are We and Who are we looking for… ? 

The Hilton Garden Inn Birmingham SE at Liberty Park and RAM Hotels.

We are seeking a friendly and professional Housekeeping Houseperson in the afternoon and evenings to join our team at our hotel, the Hilton Garden Inn BHAM SE Liberty Park.

Recently ranked by BHAM BUSINESS JOURNAL at #3 (out of 83 area hotels) and currently #6 on TripAdvisor for Greater Birmingham, the Hilton Garden Inn BHAM/Liberty Park is the quality place you want to work!  Located under the Statue of Liberty at I459 exit 23, our hotel is the convenient, safe, clean, and beautiful area of Greater Birmingham!

POSITION:  Weekend PM Houseperson

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Would you like to welcome our guests to our beautiful hotel each day with the ability to deliver excellent customer service by providing an enjoyable experience?  If so, being our Houseperson and as part of our Housekeeping Team with us may be the job for you!  Our Housekeeping and Rooms Team will ensure that our guests are satisfied and will look forward to another awesome experience with us!  

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests' inquiries; resolve guests' complaints to ensure guests satisfaction.
• Light cleaning of the hotel public areas.  Assist the team to conduct guest services and requests as needed (towels to guest rooms, pick up trash, vacuum halls, clear debris, etc…)
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards.
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper this includes any item left behind such as a purse, wallet, jewelry, etc.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction.

PROFESSIONAL EXPERIENCE

• Work-related experience (hospitality or janitorial experience desired)
• Excellent customer service skills   
• Flexible day shift hours between 4am-10pm for 2-3 evenings each week – More shifts available based on our high level of business.

INDUSTRY EXPERIENCE

• Previous experience as a hotel housekeeper/room attendant or janitorial services (desired)

OTHER: 

* Wages can be distributed every other day if the employee desires....

* Flexible work hours available to assist the employee due to transportation, family, etc...

* Hilton Employee benefits including Employee Rate Rooms worldwide

* Free Parking

* Safe, Clean, comfortable area of BHAM

* Strong Team of support