Hotel General Manager

The Hotel General Manager is responsible for the development and management of a unique boutique hotel property that is an integral part of the Spooky Nook Sports complex. This position leads operational managers in all areas of the hotel in accordance with brand standards to achieve superior guest service and product quality. 

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a full-time team member of the Nook, you will enjoy:

• Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
•  Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package  
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child watch (3-hour increments)
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
• Local business discounts

Essential Job Functions

• Lead efforts to ensure each guest enjoys an exceptional stay, fostering unforgettable memories.
• Proactively gather feedback from guests, translating insights into strategic business decisions for continuous improvement.
• Develop talent and provide exceptional leadership to all departments within the hotel. 
• Achieve and exceed budgeted revenue and profit goals, balancing cost considerations with elevated guest satisfaction.
• Identify opportunities for growing occupancy and maximizing revenue through effective inventory control.
• Collaborate with the corporate Finance Team to oversee comprehensive hotel accounting functions.
• Work with Human Resources on hiring needs, ensuring competitive pay levels, and implementing team member policies.
• Conduct regular team meetings to share company updates, policy reviews, property activities, and overarching goals.
• Play a pivotal role in supporting sales and marketing activities, promoting a consistent brand. 
• Ensure compliance with property, legal, safety, operations, labor, and service standards.
• Conduct routine and surprise quality assurance audits across departments, maintaining the highest standards.
• Prioritize safety and exceed guest expectations in all aspects of the hotel experience.
• Embrace a dynamic role by performing any other duties assigned, showcasing adaptability and dedication.

Basic Qualifications

• An accumulation of at least 10 years of hotel experience in management, business development, operations, or strategic planning
• At least 5 years of experience in a senior management role with multiple direct reports
• Dependable transportation to and from work
• Must have a valid Driver’s License
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication 
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
• Authorized to work in the United States

Preferred Qualifications

• Holds a relevant Bachelor’s degree, bringing a strategic educational background for leadership.
• Knowledge of operations and planning for large, banquets, trade shows, corporate meetings, restaurant operations, and youth travel sports
• Demonstrates proven leadership skills, inspiring teams to achieve high-performance results.
• Genuine passion for guest service, advocating for memorable experiences and unwavering commitment.
• Thorough knowledge of sales principles, brand, product, and service management
• High level of interpersonal skills and ability to deal effectively with the public to serve as liaison to high profile members of the community and the tourism industry
• Highly dependable with a history of consistent attendance and punctuality
• Self-starting and motivated with the ability to work independently and take initiative
• Ability to multi-task and balance multiple projects/duties at once
• Experience communicating with individuals of diverse demographics
• Demeanor to remain calm in tense or stressful situations

Working Conditions

• Work environment: Semi-quiet office environment within an upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds.
• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, sitting and standing. The team member will be frequently required to bend, reach with hands and arms, lift, push, pull, talk, hear, smell, stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Lifting requirements: The team member will occasionally be required to lift, push, pull, lower and/or move up to 30 lbs occasionally.
• Noise Level: The noise level in this environment is typically variable.
• Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays.