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Hotel Front Desk Supervisor

The Mint Gaming Hall Kentucky Downs
On-site
Franklin, Kentucky, United States
BIG BENEFITS OF WORKING AT THE MINT:
  • Wage: $19.00 an hour
  • Weekly Pay
  • Competitive Health, Dental, and Vision Insurance Plans
  • Fully paid Company Life Insurance 
  • 401K with Company Match
  • PTO
  • FSA/HSA
  • We have BIG FUN!
JOB RESPONSIBILITIES:
  • Works with Front Desk Manager with expediting problem payments.
  • Follow up with guest regarding satisfaction with guest-related issues
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room key.
  • Set up accurate accounts for each guest upon check-in.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate a guest with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Coordinate with Housekeeping to track readiness for rooms for check-in.
  • Review shift logs and daily memo books and document pertinent information.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to accounting specifications.
  • Assist in training and motivating Team Members to serve as a role model and first point of contact.
  • Ensure adherence to quality expectations.
  • Understand Bonvoy and The Mint Gaming Hall rewards programs.
  • Stocks, cleans, and provides service to the market area.
  • Report any Team Member concerns to Hotel General Manager timely and effectively.
  • Stocks, tracks, and orders supplies as needed.
  • Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Maintains the work area and equipment in a clean and orderly condition and follows prescribed safety regulations.
  • Reports any maintenance or safety concerns to supervisor in a timely manner.
  • The ability and willingness to work in a fast-paced and high-volume environment.
  • To provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner,  anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
EDUCATION AND EXPERIENCE:
  • Previous supervisor or management experience.
  • Experience with Marriott Systems preferred.
  • High school diploma or general equivalency diploma (GED) preferred.
  • Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
  • Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
  • Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
  • Must be 21 years of age or older.
  • Must pass any and all required background checks.
The Mint Gaming Hall is an equal opportunity employer (EOE). All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristics protected by state or federal law.