Hotel Front Desk Supervisor

We are seeking an experienced and service-driven Front Desk Supervisor to join our dual-brand Marriott hotel team. This role plays a key part in delivering exceptional guest experiences while supporting front desk operations and leading a high-performing team. The ideal candidate is a hands-on leader with strong hospitality instincts, excellent communication skills, and a passion for service excellence.

You must have a minimum of two years of hotel front desk experience to be considered for this position.

• Supervise daily front desk operations to ensure efficient, friendly, and professional guest service
• Lead, coach, and motivate front desk associates to meet Marriott brand standards
• Handle guest concerns and service recovery with professionalism and urgency
• Ensure accurate guest check-in/check-out, room assignments, and billing procedures
• Monitor staffing levels and assist with scheduling as needed
• Support the training of new front desk team members
• Maintain compliance with Marriott brand standards, policies, and procedures
• Collaborate with housekeeping, maintenance, and management to ensure seamless guest experiences
• Assist management with reports, audits, and operational tasks as assigned

• Previous hotel front desk experience required; supervisory experience strongly preferred
• Marriott or branded hotel experience is a plus
• Strong leadership, problem-solving, and guest service skills
• Ability to remain calm and professional in a fast-paced environment
• Excellent verbal and written communication skills
• Flexible availability, including evenings, weekends, and holidays
• Proficiency with hotel PMS systems (Marriott FOSSE and GXP systems preferred)