Hotel Front Desk Supervisor

Are you looking to elevate your leadership skills? Does the opportunity to be part of a dynamic and fun team excite you? Come join our premier casino resort and entertainment destination as a Hotel Front Desk Supervisor where you will use your leadership skills to inspire your team and ensure all guests have a memorable experience. Enjoy weekly pay, career growth opportunities, 401K, health benefits and more!

Job Overview: Supervises front office team members and front desk while applying high guest service standards to ensure a pleasant guest experience and efficient operations within fast-paced, high-volume environment. Issues disciplinary actions and terminates team members when warranted.  Keeps current with all casino and hotel promotions.  Helps to maintain and enhance a safe, secure, and comfortable environment for guests and team members.  Ensures cleanliness, organization and safe conditions of hotel, lobby, and hotel storage areas.  Conducts nightly hotel audit and generates reports designed to provide information to other departments.

Empower Your Future: The Work You’ll Lead:

• Supervises daily functions and assigns tasks to team members. Promotes Club Mystic. Provides guidance and direction to team members, including setting performance standards and ensuring quality guest service. Schedules team members based on hotel forecasts and business levels to ensure coverage.
• Interviews, selects, hires, and promotes team members. This includes team member training and development. Completes performance appraisals on team members. Issues disciplinary actions and terminates team members when warranted.
• Resolves guest issues and concerns. Has authority to compensate guests when appropriate. Greets and assists in the coordination of hotel bus groups, hotel group conventions, Community members, Platinum Elite guests, VIP’s and entertainers. Handles hotel-excluded guests.
• Utilizes the software systems to properly access reservations, guest and group accounts, and room availability; redeems/reissues promotional coupons, complimentaries, and related information. Audits and scans VIP comp tickets for rooms, food and beverage, movies/games and upgrades. Approves and issues comp coupons. Posts charges and collects payments for all restaurants, gift shop, spa and golf course.
• Computes group billing, payments, and adjustments. Approves and reconciles team coupon banks.

Job Requirements: 

• Any combination of education and/or leadership/training experience in hospitality or guest service environment to equal two years.
• Ability to speak, write and read English clearly.
• Ability to communicate with diverse population.
• Proficient in word-processing, spreadsheets, presentation, database and electronic software.
• Ability to type 35 words per minute.
• Ability to pass basic math test.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.