Hotel Front Desk Manager

Front Desk Supervisor – Be the Face of Hospitality!

Perks & Benefits:

• 💪 Free Company Gym

• 🩺 Medical, Dental, and Other Insurance Options

• 🧘 On-Site Wellness Clinic (for employees and dependents!)

• 💰 401(k) with Company Matching

• 🤝 Be part of a supportive team and rewarding workplace culture

Ready to lead a dynamic team and create memorable guest experiences?
We're looking for a Front Desk Supervisor who's passionate about hospitality, thrives in a fast-paced environment, and is ready to be the go-to leader for our front office operations.

What You'll Do:

• Be the go-to support for our Front Desk Agents-train, motivate, and guide them toward service excellence.

• Ensure smooth check-ins and check-outs with a smile.

• Handle guest reservations and be the expert on hotel features, services, and the local area.

• Act as the liaison between front desk team and General Manager.

• Keep your team in the know-share updates on rates, packages, and promotions.

• Maintain accurate payroll and scheduling aligned with budget goals.

• Manage messages, packages, and VIP guest requests with professionalism.

• Run room status reports and keep departments informed.

• Oversee new hire training, cross-training, and team development.

• Represent the team with professional grooming and a positive attitude.

• Participate in staff meetings, contribute ideas, and support the overall guest experience.

What You'll Bring:

• High School Diploma or GED (required)

• Experience in hotel front desk or hospitality roles (required)

• Proficiency in Microsoft Office preferred (Outlook, Excel, Word)

• Excellent communication and customer service skills

• Calm under pressure, detail-oriented, and great with numbers

• Leadership mindset and commitment to team success

Physical Requirements:

• Stand and walk for extended periods

• Lift, carry, push, or pull up to 25 lbs

About Us:

At Valley Hospitality, we believe our people are our greatest asset. Join a team that values professional growth, service excellence, and making a difference in every guest's stay.

Apply today and bring your leadership to life where hospitality meets opportunity!