Hotel Front Desk Associate/Guest Service Rep

The Homewood Suites Lexington Fayette Mall is looking for highly motivated and experienced individuals to join our Front Desk/Guest Services team. Individuals should have a bright personality and strong desire to exceed in the Hospitality field.

$14.00 per hour

Work authorization:

• United States (Required)

Shifts:

• Morning 7AM - 3PM Friday, Saturday, Sunday

Work Location:

• One location

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Detail-oriented -- would rather focus on the details of work than the bigger picture

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Schedule:

• Weekends required

REPORTS TO:  AGM                          FLSA STATUS:  Non-Exempt, Hourly          

POSITION SUMMARY

Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, addressing guest requests and complaints, and presenting statements to and collecting payments from departing guests. 

General responsibilities

• Check guests into and out of hotel in an accurate, efficient and courteous manner
• Efficiently and accurately handles all payments received at the property.  this may be in the form of cash, credit card, etc
• Provide guests with appropriate room assignments, room keys, directions to rooms and general information regarding the hotel, its amenities and the surrounding area and its businesses.
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction
• Answer incoming calls within 3 rings with the appropriate greeting.
• Greet guests warmly and perform registration procedures
• Post all charges to guest accounts in an accurate and timely manner.  Upon checkout ensure all charges are posted and collect payment.
• Sell and confirm room reservations using selling techniques and strategies

Education Requirements:  High school diploma or equivalent

Experience:

• Previous front desk experience is a plus
• Excellent written and oral skills required
• Positive interpersonal skills required
• Excel and Word proficiency is desired