Hotel Cleanliness Supervisor/Housekeeping Supervisor - Casa Brera

Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting a Housekeeping Supervisor to join a team made of modern and authentic hospitality professionals in the newest luxury lifestyle hotel in Milan.

Reporting to Director of Housekeeping, the role will cover Housekeeping tasks. 

• This is full-time position, 5 days a week with 2 days off. 
• The starting date is estimated in May

About us

Casa Brera is an unexpected gateway in the heart of Brera.

Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance.

A Culinary hub, here flavors and sounds from different places seamlessly interlace. Odachi, showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at our Italian Restaurant,Scena.The Living is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night, the rooftop’s skybar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city. 

Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

The impact you’ll make

Every detail adds up to a great experience for our guests, from the minute they enter their room and see that everything is in place for a comfortable and relaxing stay. One that leaves them feeling as refreshed as the clean, crisp linen you’ve made sure is waiting for them each night. As a role model for your housekeeping team, you’ll coach, encourage and work alongside them so they can learn from your impeccable standards. It’s about turning guests into loyal customers of a hotel they see as home away from home. All because you’ve taken care of everything.   

Join a newly opened lifestyle luxury hotel

Working in a newly opened luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one!

What you’ll do

• Co-ordinate housekeeping activity, planning and distributing room-cleaning assignments with the outsourcing company.
• Inspect guest rooms and public areas after they’ve been cleaned, to ensure the highest standards are being met.
• Identify and report any maintenance issues and missing or damaged property liaising with Engineering and Security
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities, especially laundry activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Complete required paperwork.
• Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Follow all company and safety and security policies and procedures.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by the Director of Housekeeping.
• Follow Standard Operating Procedures and company guidelines.

What you’ll need:

• A warm, people-oriented demeanor and a team-first attitude 
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability 
• Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
• Previous Housekeeping supervisory experience is a big plus 
• Ideally, technical knowledge of Opera

What we offer

• A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
• Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
• World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent- award winning, experienced hospitality professionals.
• Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much.
• Discounts for your friends and family.
• 5 euros breakfast when staying at any of our European hotels.
• Performance and Recognition programs.
• Wellness and sustainability initiatives.

Explore our very big world

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. 

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.