Hospitality Intern (Caesars New Orleans)

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

FREE Downtown Team Member Parking
Discounted Monthly Bus Passes
Free Team Member Assistance Program
Team Member Discounted Hotel Room Rates
Discount Program within Caesars Partner Network
Fun and Free Team Member Events
Tuition & Student Loan Debt Repayment Assistance
First Time Homebuyer Program
Child Care Assistance Program
401k Matching
 

ABOUT THE ROLE: Work in all aspects of Hospitality with an introduction to Front and Back of House positions in Food & Beverage and Hotel.

• Provides superior guest service, positively affects interactions with guests and Team Member, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow Team Members. 
• Communicates between guests and management to ensure guest satisfaction.
• Assist in tracking guest feedback, Team Member feedback and operational concerns. 
• Communicate with front of house and management to best utilize the experience. 
• Act in ways that will create moments of magic for our guests.  Leave guests with positive feelings about our property and establish/maintain relationships with them.
•  Approach each situation with a “together we win” attitude, every guest every time.
• Maintain an extremely high level of confidentiality in all actions and duties.
• Perform other duties as assigned or reasonably requested by any member of management.

OUR IDEAL CANDIDATE:

• Third or fourth year college student preferred
• Must possess average computer skills, specifically with all Microsoft Office programs and ability to learn specific technology catered to jobs on site.
• Excellent customer service experience
• Must have the ability to solve complex problems.
• Must possess excellent oral and written communication skills.
• Must present a well-groomed appearance.

 A FEW MORE THINGS:

• Must be able to maneuver in and around front desk area and other hotel areas including parking garage and baggage room. 
• Must be able to respond calmly when handling guests and employee conflicts. 
•  Must be able to speak, write, and understand English. 
• Must be able to stoop and bend, as well as lift up to 80 pounds, and push rolling carts up to 200 pounds.  Must be able to operate the following equipment: computers, safe lock key machine, speed printer, fax machine, telephones, and photocopy machine.
• May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.

GAMING PERMIT:  N/A

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.