Guest Services Representative

Bluebird Lake Placid is seeking a dedicated and personable Guest Services Associate to join our front desk team. We welcome both full-time and set part-time applicants. We are looking for someone who is passionate about hospitality and committed to delivering warm, attentive, and efficient service. From the first welcome to the final farewell, the ideal candidate will go above and beyond to ensure a memorable guest experience.

If you thrive in a guest-facing role and enjoy being part of a positive, people-centered environment, for an amazing company on the move, we encourage you to apply!

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
• Register and orient arriving guests according to property standards
• Be knowledgeable about the property, its programs, amenities, and experiences
• Have a working knowledge of the property’s phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to callers’ requests, and clearly taking, dating, distributing, or filing notes as needed
• Be knowledgeable of your role in the property reservations process

• Possess a valid driver’s license and a clean driving record
• Have experience working in a customer service role
• Have excellent verbal, written, and interpersonal communication skills
• Be willing to work flexible shifts and hours, including evenings and weekends
• Possess reliable personal transportation