Guest Services Manager – Luxury Hotel

Job Description

This Guest Services Manager role is set in one of the most stunning luxury hotels in the UK. You will be coordinating and creating incredible stays and ensuring every guest leaves having made long-lasting, special memories for life.

The hotel is looking for a warm and welcoming Guest Services Manager with the ability to go above and beyond to make every guest feel at home. You will be assisting exclusive VIPs and exciting blue-chip companies; therefore this is a role for an attentive individual with an excellent eye for detail.

Please note for this role you will need to be flexible when required to cover night shifts, this is usually when the Night Manager is away on holiday.

You’ll be wondering what’s in it for you as the Guest Services Manager…

• £33,000 per annum
• Staff accommodation available
• Shift work on a rotational basis – 7 to 3:30pm, 9 to 5:30pm or 10 – 6:30pm and 2:30 to 11:00pm
• The occasional night shift to cover the night team’s holidays or days off – 11pm to 7:30am
• Industry-leading training and career progression programs
• Use of the hotel’s, spa & leisure facilities
• Free meal whilst on duty
• Discounts for both you, your family & friends at the hotel
• Employee Recognition
• Staff shuttle bus from the local train station

Responsibilities as the Guest Services Manager…

• Providing a personalised experience for a wide variety of guests including exclusive VIPs, celebrities, blue-chip companies and international travellers
• Creating a positive working environment and mentoring your team to maintain the hotel's high standards of excellence
• Embracing the hotel's excellent training and development opportunities
• Sharing your wealth of knowledge and expertise and providing high-quality training

We appreciate that your CV may not be up to date. No problem, send me what you have to oliverholland@goldenkeys.co.uk or look me up on LinkedIn and send me a message there!