Guest Services Associate - Hotel Weyanoke

At The Hotel Weyanoke, we don't just offer rooms - we offer a place to pause, connect, and feel at home. Nestled in the heart of Farmville, our boutique hotel blends timeless charm with modern soul. Now, we're looking for a part-time Guest Services Associate who is ready to be the first smile and lasting impression for our guests!

The Guest Services Associate's primary responsibility is to provide exceptional service to guests, ensuring their needs are met with respect, cheerfulness, and politeness. The Associate is the face of the operation, the first impression of the Hotel Weyanoke. To excel in this position, a positive attitude and a commitment to delivering outstanding guest experiences are essential. Previous experience in a fast-paced environment involving guest service is highly desirable. Join our team and showcase your dedication to providing unparalleled hospitality!

Compensation:  Starting at $13.00 per hour 

Essential Job Functions:

• Must have a Positive Personality, we work together and want to enjoy our time together
• Answer the phone calls that come through to the Hotel
• Greet and welcome all guests in a professional and hospitable manner
• Interact with guests in a respectful, cheerful, and polite manner to effectively service the guests needs
• Register guests and assign them a guest room
• Verify customers' credit, and establish how the customer will pay for their bill
• Keep records of room availability and guests' accounts using the specified POS
• Working knowledge of all rates, packages, and booking restrictions
• Review the reservation transaction reports daily
• Compute bills and collect payments from guests
• Issue room keys and help guests get all of their luggage to their rooms
• Have full knowledge of all parking options and charges, always offering luggage assistance
• Review accounts and charges with guests during the checkout process
• Contact housekeeping or maintenance staff when guests report problems
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning
• Keep in contact with housekeeping to keep accurate records of room status
• Professionally handle guest complaints, solving problems, and follow up our service culture standards, apologize and emphasize with guests when responding to complaints
• Receive and expedite all guest messages, faxes, packages and mail received
• Verify and update room rates
• Make and confirm reservations over the phone and those submitted online
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
• Record guest comments or complaints, referring customers to managers as necessary
• Provide information to guests about hotel policies, services and amenities.
• Respond to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
• Sell rooms to “walk-in” customers.
• Clean the front desk area, and maintain daily logs.
• Balance shift work and cash drawers.
• Any other duties assigned by Supervisor.

Qualifications: 

• Exceptional customer service skills
• High school diploma/GED or equivalent
• Organizational skills and attention to detail is a must
• Ability to stand for long periods of time

Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company: Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.