Guest Services Agent [Part-Time]

At Palmetto Dunes Oceanfront Resort, we are committed to delivering exceptional experiences for our guests by embodying our mission, values, and customer service philosophy in every interaction. We are seeking a dedicated and professional Guest Services Associate to manage the check-in and check-out process at our world-class resort.

• Meet and greet people, and assist all guests with their needs in a professional manner.
• Ensure the integrity of every rental unit, addressing issues timely.
• Prepare check-in packets for all reservations. Assist reservations in making all reservations.
• Make sure that all monies are posted correctly. Assist manager with effective implementation of new policies and procedures as new employees join the company.
• Ensure the success of the check-in and checkout process through effective organization and communication.
• Perform special projects as requested and/or needed.

• Must have weekend availability.
• Must be well organized, detail oriented, self-motivated and able to handle multiple tasks and meet appropriate deadlines.
• Must have some front desk experience with good communication skills.
• Must be able to proficiently operate computer software, Microsoft Word, Excel, Microsoft Outlook and be able to navigate the internet.
• Must have strong analytical ability to better serve our guests as issues arise.
• Must have demonstrated knowledge of front desk operations/reservations and guest service skills and general knowledge of housekeeping processes.