Guest Service Agent - Part-Time

The duties and responsibilities for of the Guest Service Agent include, but are not limited to the following:

• Create a welcoming environment for our guests.
• Register guests and assign rooms, accommodating special requests whenever possible.
• Complete pre-registration and blocking of rooms for reservations/guest arrival.
• Thoroughly understand and adhere to proper credit and cash-handling policies and procedures.
• Understand room status and room status tracking.
• Know suite locations, types of suites available, and rates.
• Use suggestive selling techniques to sell suites and to promote other services of the hotel.
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day suites.
• Possess knowledge of the reservations process, takes reservations for guests both in house, call-in, email and via third party sites, understanding of the cancellation procedures.
• Process guest check-outs.
• Post and file all charges to guest, master, and city ledger accounts.
• Comply with the Front Office’s Guest Service Experience Standards.
• Comply with the company’s Vision Excellence Program.
• Work closely with all hotel departments to improve service delivery and efficiency.
• Use proper telephone etiquette.
• Coordinate suite maintenance work with the Maintenance Department.
• Report any unusual occurrences or requests to the Manager on Duty.
• Know all safety and emergency procedures, is aware of accident prevention policies.
• Ensure the work environment is tidy and well organized at all times.
• Adhere to all health and safety guidelines and standards.
• Other duties as assigned.