Guest Service Agent - On call

“What can I do for you?” is your mantra

THE POSITION

We are looking at the Alt Hotel Calgary University District for a naturally enthusiastic and inquisitive Guest Service Agent who is welcoming and can effortlessly connect with people. Overseeing our guests' experience, they light up when interacting with people and ensure that guests have a memorable stay thanks to their passionate customer service and attention to detail. Armed with resourcefulness and talent as a speaker, they adapt creatively and independently to different situations and unforeseen events, sometimes with diplomacy and sometimes with camaraderie. Willing to take on new challenges, they know how to manage their priorities and will be required to perform a variety of tasks essential to the smooth running of the hotel's operations. 

WHAT WE HOPE YOU CAN BRING

• Customer service skills (one year experience) and a sincere desire to help others.
• Good observation skills and ability to work as part of a team.
• Active listening and ability to ask insightful questions.
• Good knowledge of the area and the activities offered.
• Excellent organizational skills, responsibility, and attention to detail.
• A positive and trustworthy attitude
• The ability to stand for several hours at a time.
• Good knowledge of Office Suite and experience with OPERA is an asset.
• Excellent oral and written skills in English.
• French is an asset.

WHAT YOU’D DO

• Provide attentive and personalized service in collaboration with other departments.
• Provide information and advice to guests; process and verify details during check-in/check-out and ensure the smooth running of internal activities.
• Take reservations and follow up on confirmations and invoices.
• Respond to guest requests with care and attention and contribute, through your individuality and creativity, to continually improving the guest experience.

WHY WORK WITH US?

• We empower employees to be autonomous and creative in their roles.
• We foster work-life balance in our scheduling and time off.
• We offer paths for flexible career development and growth.
• We value team members for who they are and ensure they are heard.

BENEFITS

• Competitive pay
• Considerate scheduling
• Employee referral program
• Partially paid group insurance
• Lifeworks wellbeing platform

PERKS

• Promotional rate for Germain Hotels stays
• Free gym access according to occupancy

HOW TO APPLY – DON’T BE SHY!

Are you already imagining yourself as part of the team? If you have the experience and qualities that suit this role, be confident in your skills and apply now. Even if you don't check every box, you could be the person we're looking for! We’ll contact the candidates we deem to be the most qualified overall.