Guest Service Agent - Front Office

Job description

Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

 Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Customer service attitude
• Excellent communication and organizational skills
• Must be available to work a flexible schedule, including nights, weekends and holidays.

*EMPLOYEES WILL BE REQUIRED TO HAVE EVENING, WEEKEND AND HOLIDAY AVAILABILITY*Job Types: Full-time, Part-time 

Pay: $14.00 - $14.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person