Guest Service Agent
Commonwealth Hotels
On-site
Gulfport, Mississippi, United States
Join Residence Inn by Marriott Gulfport Biloxi, Mississippi!
Residence Inn Gulfport Biloxi Mississippi is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent.
About Us:
Are you ready to join an award-winning team in a vibrant coastal location? At Residence Inn Gulfport-Biloxi, we are just 4 miles from the stunning Gulfport beaches and conveniently located next to Gulfport-Biloxi International Airport. Our team of service-minded associates is the heart of our hotel, creating exceptional experiences for our guests every day. In 2023, our dedication to excellence earned us the prestigious Marriott Gold Circle Award. If you are passionate about hospitality and looking to grow your career with a supportive and accomplished team, Residence Inn Gulfport-Biloxi is the place for you.
Why This Role?
Working as a Part Time Hotel Guest Service Agent, Front Desk Clerk or Front Desk Agent at the Residence Inn Gulfport Biloxi Airport offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What’s In It for You?
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more
Key Responsibilities for the Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:
- Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
- Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
- Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
- Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
- Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
- Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
- Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
- Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
- Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
- Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.
What We Are Looking for in a Part Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:
- Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
- Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
- Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
- Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
- Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
- Knowledge of upselling techniques or prior experience in sales is beneficial, as many hotels encourage promoting upgrades or additional services.
- Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
- A high school diploma
- Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts
Applicants should have flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
Join Our Team at the Residence Inn Gulfport!
The Residence Inn Gulfport is seeking a Part-Time Hotel Room Attendant, Guest Room Attendant or Housekeeper.
About Us:
About Us:
Are you ready to join an award-winning team in a vibrant coastal location? At Residence Inn Gulfport-Biloxi, we are just 4 miles from the stunning Gulfport beaches and conveniently located next to Gulfport-Biloxi International Airport. Our team of service-minded associates is the heart of our hotel, creating exceptional experiences for our guests every day. In 2023, our dedication to excellence earned us the prestigious Marriott Gold Circle Award. If you are passionate about hospitality and looking to grow your career with a supportive and accomplished team, Residence Inn Gulfport-Biloxi is the place for you.
Why This Role?
Working as a Part-Time Hotel Room Attendant, Guest Room Attendant or Housekeeper at Residence Inn Dayton Beavercreek offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence, and providing opportunities for growth. Associates enjoy working in a vibrant atmosphere with diverse guests and a welcoming, creative culture. It is a great place to thrive professionally while contributing to engaging guest experience.
Working as a Part-Time Hotel Room Attendant, Guest Room Attendant or Housekeeper at Residence Inn Dayton Beavercreek offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence, and providing opportunities for growth. Associates enjoy working in a vibrant atmosphere with diverse guests and a welcoming, creative culture. It is a great place to thrive professionally while contributing to engaging guest experience.
What’s In It for You?
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more
Responsibilities for the Part-Time Hotel Room Attendant, Guest Room Attendant or Housekeeper include:
Cleaning and Sanitizing: Thoroughly clean guest rooms, including making beds, changing linens, dusting, vacuuming, and sanitizing bathrooms.
Restocking Supplies: Replenish guest room amenities such as toiletries, towels, coffee, and other items as needed.
Inspecting Rooms: Ensure all room equipment and furniture are in good working condition and report any maintenance issues.
Maintaining Public Areas: Occasionally assist in cleaning and maintaining public areas such as hallways, lounges, and restrooms.
Adhering to Safety Standards: Follow proper cleaning procedures and safety protocols to ensure a safe environment for guests and staff.
Guest Interaction: Provide courteous and professional service, addressing guest requests or concerns promptly and efficiently.
Laundry Duties: Handle laundry services, including collecting, washing, folding, and delivering linens and towels.
Inventory Management: Monitor and report inventory levels of cleaning supplies and amenities, ensuring timely restocking.
Room Setup: Prepare rooms for new guests, ensuring they meet the hotel's standards of cleanliness and comfort.
What We Are Looking for Part-Time Hotel Room Attendant, Guest Room Attendant or Housekeeper in a include:
Educational Requirements: High school diploma or equivalent GED certification.
Preferred Experience: Prior experience in food service is advantageous.
Customer Service Skills: Demonstrated experience with a strong focus on guest satisfaction.
Time Management and Organization: Exceptional ability to manage time effectively and stay organized in a fast-paced environment.
Communication and Interpersonal Skills: Excellent skills for engaging with guests and collaborating with team members seamlessly.
Applicants should have flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Gulfport, Mississippi! Apply today!
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Gulfport Biloxi, Mississippi Apply today!