Guest Experience Host - Bantry Bay

Located in the heart of Bantry Bay—between Cape Town’s vibrant city life and the Atlantic Ocean—The President Hotel is celebrated as the Mother City’s most loved destination hotel. With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues, we offer an inspiring workplace where excellence meets opportunity

Key Responsibilities

• Guest Interaction & Hosting – Deliver a seamless, personalised experience by building relationships, remembering names, and meeting guest requests with warmth and efficiency.
• Lobby & Public Area Presence – Maintain a welcoming presence in public areas, ensuring cleanliness, ambience, and presentation are exemplary.
• VIP & Group Coordination – Personally welcome VIPs and groups, manage room allocations, and provide thoughtful touches such as room drops and turndowns.
• Guest Profiling & Communication – Manage guest profiles, pre-arrival communications, and post-departure follow-ups, ensuring information is accurate and shared across departments.
• Requests & Complaints Management – Respond promptly and professionally to guest requests, complaints, and special requirements.
• Travel Desk Liaison – Coordinate tours, transfers, and Cape Town experiences with travel partners, maintaining accurate records and service provider relationships.
• Operational Support – Assist with Opera system functions, including check-ins, check-outs, reports, and room allocations, ensuring smooth communication with the Guest Experience Manager and team.

Requirements

• Matric (Grade 12); hospitality qualification or diploma advantageous
• 1–2 years’ experience in a guest-facing hospitality role
• Proficiency in Opera or similar PMS systems
• Strong knowledge of Cape Town and Western Cape attractions and experiences
• Excellent interpersonal, communication, and problem-solving skills
• Professional, flexible, and detail-oriented
• Must hold a valid South African ID

Key Competencies

• Guest-Centric Mindset – Passion for creating memorable, tailored guest experiences
• Communication Skills – Clear, professional communication across diverse cultures
• Problem-Solving & Adaptability – Calm, resourceful, and solution-driven under pressure
• Attention to Detail – Ensures every aspect of the guest journey exceeds expectations
• Sociability & Professionalism – Confident, approachable, and polished in all interactions

Package on Offer

• Basic salary (TBA)
• 50/50 contribution to provident fund
• Company contribution to medical aid

Application Notes

• Must hold a valid South African ID
• Only candidates with relevant experience will be shortlisted
• Ensure your CV is fully updated
• All shortlisted candidates will be invited to a virtual introduction interview

Recruitment aligns with the company’s Employment Equity Plan.
Join a team where excellence meets passion. Help create extraordinary guest experiences at one of Cape Town’s leading hotels while inspiring unforgettable memories.