Group Sales Manager

Location: Hyatt Centric Wall Street, New York, NY
Department: Sales & Marketing
Reports To: Director of Sales & Marketing

Position Summary

The Group Sales Manager is responsible for generating group business opportunities for Hyatt Centric Wall Street New York. This role focuses on identifying, soliciting, and securing new group accounts while maintaining and growing existing relationships. The Group Sales Manager will drive revenue through proactive sales efforts, collaboration with the sales and events team, and execution of sales strategies aligned with hotel goals.

Key Responsibilities

• Proactively solicit and secure new group business opportunities (corporate, association, SMERF, government, and other segments) to achieve assigned revenue goals.

• Develop and maintain strong relationships with meeting planners, travel managers, and key decision-makers.

• Prepare proposals, contracts, and presentations tailored to client needs.

• Conduct site inspections and hotel tours to highlight the property’s unique features.

• Collaborate with revenue management to ensure optimal pricing, yield strategies, and market positioning.

• Work closely with the events team to ensure seamless execution of group programs.

• Participate in networking events, trade shows, and industry associations to maximize exposure.

• Accurately manage accounts, sales activities, and pipeline in hotel CRM systems (e.g., Delphi/FDC).

• Analyze market trends, competitor activity, and industry data to identify new business opportunities.

• Prepare weekly and monthly reports on sales activity, pace, and performance against goals.

• Ensure compliance with Hyatt brand standards and company policies.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, or related field preferred.

• Minimum 2–4 years of hotel sales experience, preferably in group sales within the New York market.

• Strong understanding of group sales, revenue management principles, and market dynamics.

• Proven track record of meeting or exceeding sales goals.

• Excellent communication, negotiation, and presentation skills.

• Ability to build and maintain strong client relationships.

• Proficiency in hotel sales systems (Delphi/FDC, Opera, or similar) and Microsoft Office Suite.

• Must be self-motivated, results-driven, and able to work independently as well as in a team environment.

What We Offer

• Competitive salary with performance-based incentives.

• Comprehensive benefits package (medical, dental, vision, 401k, paid time off).

• Hyatt travel perks and global career development opportunities.

• A dynamic and inclusive work environment in the heart of New York City’s Financial District.