Group Sales Manager (Based in Mexico)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures. 

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas: 

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos  

About the role of the Group Incentive Sales Manager (Based in Mexico City)

The Group Incentive Sales Manager is responsible for identifying, developing, and maintaining relationships with key accounts and partners in the meetings, incentives, conferences, and exhibitions segment. This role focuses on generating group business (particularly incentive and corporate group travel) to maximize revenue, occupancy, and overall profitability of the resort. The Manager will work closely with the Sales, Events, Revenue, and Operations teams to ensure a seamless guest experience from booking to execution. 

What you will do:

Sales & Business Development 

• Proactively generate new group business opportunities within key markets (LATAM) through direct sales efforts, sales trips, trade shows, and client engagement strategies. 

• Develop and maintain strong relationships with incentive houses, corporate planners, DMCs, and meeting planners. 

• Manage a portfolio of accounts to drive repeat business and maintain brand loyalty. 

• Respond to group RFPs (Requests for Proposals) and prepare competitive proposals in coordination with revenue and operations teams. 

• Participate in the creation of strategic sales plans and targeted action plans to achieve and exceed revenue goals. 

Client Relationship Management 

• Host site inspections, familiarization trips (FAMs), and client entertainment as necessary to convert leads and build long-term partnerships. 

• Serve as the liaison between clients and resort departments to ensure event and group needs are accurately communicated and executed. 

• Provide exceptional service throughout the sales process, maintaining high satisfaction levels, and positive post-event feedback. 

Reporting & Coordination 

• Maintain accurate records of all sales activities and account interactions in the CRM system (e.g., Delphi, Opera, Salesforce). 

• Collaborate with revenue management and operations teams to ensure optimal group rates, availability, and event execution. 

• Monitor market trends, competitor activity, and industry developments to identify opportunities or challenges. 

Marketing & Representation 

• Represent the resort at industry events, trade shows, sales missions, and client events. 

• Assist in the development and distribution of promotional materials and marketing content specific to the group & incentive segment. 

What you bring:

• This position is based in Mexico City (satellite home office). 
• A bachelor's degree in hospitality, Business, Marketing, or a related field is preferred. 
• 3–5 years of experience in group or incentive sales within a luxury resort or hotel setting, preferably in Mexico or Latin America. 
• Proficiency in CRM systems, Microsoft Office, and event management tools. 
• Fluent in English and Spanish (written and spoken); additional languages are a plus. 
• Ability to travel domestically and internationally, as .  
• Proven sales skills with the ability to close high-value group business. 
• Strong interpersonal and communication skills, with the ability to build and maintain client relationships. 
• Highly organized, self-motivated, and results oriented. 
• Strong cultural awareness and understanding of international clientele. 
• Ability to work independently and as part of a team in a fast-paced environment. 

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level          
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms:   Complimentary Dry Cleaning for Employee Uniforms        
• Training & Development: In-house training workshops for line and management employees
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Service Culture  

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.  

Learn more by visiting us at:  

• Company Site:       www.fourseasons.com     
• Our Careers:       https://careers.fourseasons.com/us/en    
• LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts   
• Facebook:               https://www.facebook.com/FourSeasonsJobs   
• Twitter:                    https://twitter.com/FourSeasonsJobs   

  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf