Group Rooms Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the role 

Four Seasons Hotel and Residences New Orleans is seeking candidates to join its dynamic Reservations as a Group Rooms Coordinator. This position is responsible for facilitating all room reservations aspects for groups, as well as ensuring that group contractual obligations are met. This position also assists in the day-to-day operation of the Reservations Department. 

What you will do 

• Coordinate all group activity from time of booking until end of stay.

• Communicate with various departments on all group needs, including Reservations, Front Desk, Conference Service Managers, Sales Managers and Food and Beverage outlets.

• Ensure rate information, advance deposit, and cancellation policy is setup for quoting to guests

• Prepare and attend weekly meetings regarding groups

• Support the Reservation Communications agents team role including handling phone calls, emails and chat requests.

• Handle guest complaints in accordance with Four Seasons policy

•  Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.

• Perform other task or projects as assigned by Hotel Management.

What you bring

• Passion for providing Luxury service to guests and groups

• High school education or equivalent experience 

• Previous experience in high volume call center

• Proficient skills in writing, speaking, and reading English

• Additional language preferred but not required

• Previous experience in Reservations and/or Front Office managing a high call volume

• Strong Customer Service, Multi-tasking, and Communication Skills

• Knowledge of Opera Property Management System and ability to operate other various electronic systems.

• Ability to demonstrate attention to detail and problem-solving skills

• Ability to demonstrate proficient multi-tasking and prioritizing skills

What we offer

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Paid Vacation and Sick time

• 9 Paid Holidays, including Mardi Gras

• Discounted Accommodations at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals prepared by our Culinary team

• Discounted parking near hotel

• And Much More!

Schedule & Hours

• This is a full-time position. Candidates must be able to work flexible hours, days, nights, weekends, and holidays.

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Visa Requirements 

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf