Grand Lodge Housekeeping Assistant Assistant Manager (AAM)

Title:             Housekeeping AAM

Reports to: Hotel Manager & General Manager

FLSA:            Hourly Non-Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position.  All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of Position:

This position’s primary responsibilities include but are not limited to; assisting the Hotel Manager and Hotel AM in handling daily activity as it relates to the hotel housekeeping departments under the direction of the Hotel Manager & Property Manager.  The Housekeeping AAM will be expected to be able to perform the responsibilities of each other housekeeping non-management position. Duties include, but are not limited to: supervision of housekeeping employees, assisting the Hotel Manager with scheduling and reporting payroll; extensive communication with the housekeeping employees on any changes, errors or events on the property; solve problems to insure guest satisfaction; inventory; ordering supplies; training and breaking staff; enforcing and adhering to McMenamins and property policies and procedures; and maintaining customer relations.   The Housekeeping AAM will also be required to help the Hotel Manager with staff supervisory duties such as, hiring, firing, discipline and the fair treatment of the housekeeping staff. The Housekeeping AAM is held accountable for the daily activity and inner workings of the housekeeping departments. Above all this position requires a positive attitude and dedication to providing excellent customer service in person, on the telephone, or by other means of correspondence. Each McMenamins employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All employees will also be expected to keep current on all company events, history, and products.  Other duties to be completed as assigned by the Manager.

Requirements of the Job:

• Prior hotel and housekeeping experience preferred
• Customer service experience
• Supervisory experience preferred but not required
• Knowledge and comfort with computers
• Flexible schedule including days, evening, weekend and holiday availability

Essential Functions of the Job:

• Provide an exemplary housekeeping services and customer service experience to all property guests
• Safely practice occasional lifting and carrying up to 50 lbs. with a hand truck or the help of another person if necessary
• Must have a value for diversity and the ability to work with individuals from different backgrounds
• Work on feet for long periods including standing and walking
• Stay calm and friendly and effectively multi-task in a deadline oriented environment
• Work efficiently both independently and as part of a team
• Some repetitive movements such as bending, pushing, pulling, twisting and stooping
• Fine hand manipulation and repetitive use of hands, including typing, writing, filing, cash handling, etc.
• Work with numbers, handle and count money accurately, and work on a computer terminal
• Organize and analyze information quickly and communicate clearly
• Effectively and efficiently solve problems and make appropriate decisions quickly
• Extensive phone use including answering and managing multiple high volume phone lines
• Present a positive and professional image and interact well with customers, vendors, and staff from all departments

Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force.

YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION

E.O.E.