General Manager - REIGN

Company Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Job Description

We’re searching for a Restaurant General Manager who can take an already beloved dining destination and raise it to the next level. This is more than just running a restaurant; it’s about shaping an experience, building a culture, and leading a team that delivers hospitality at the highest level.

As the face and heartbeat of our newest venue, you’ll partner with our Executive Chef to curate every detail of the guest journey, from the first impression to the final bite. You’ll inspire, coach, and hold your team accountable to ensure every service reflects excellence, consistency, and care.

• To instill and drive a culture of service and hospitality and achieve customer satisfaction survey scores as set.
• Ensure that regular effective training is taking place and that team members are being coached and held accountable for their duties.
• Drives revenue through maximizing seating’s and meal periods, monitors seating times and booking trends.
• To put in place a relevant upselling program ensuring average checks are monitored and opportunities to increase these are capitalized on.
• Responsible for the day to day operations of the restaurant and ensures a high level of guest satisfaction
• To actively participate in deciding on menu items and pricing, ensuring accurate data and feedback is taken into consideration when making decisions
• Overall financial responsibility for the restaurant including scheduling, inventory control and effective use of the POS and all available tools.
• Liaise with the Marketing team to ensure the restaurant is active on social media and that all online feedback and comments are answered and acknowledged and that the restaurant is active and represented within the food and restaurant community of the city and province.
• OS&E inventory control, effectively using the stewarding resources to make sure the restaurant is always fully stocked with all necessary items for service.
• Responsible for ensuring every employee is working effectively and efficiently as well as improving employee morale and employee relations

Qualifications

• An experienced Restaurant GM with a proven track record of leadership and operational success.
• Passionate about hospitality, guest experience, and the details that make people come back.
• Deeply connected to (or curious about) Toronto’s dining scene and food & beverage trends.
• Financially savvy, results-driven, and confident making data-informed decisions.

Additional Information

What’s in it for you? 

• Complimentary Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] 

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D. 

We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.