General Manager - Dual-branded EVEN Hotel and Staybridge Suites Orlando

Join us at the future EVEN Hotel & Staybridge Suites Orlando Universal Blvd! Opening in 2026 near Universal’s Epic Universe, this dual-branded IHG 288 room property blends wellness-focused travel with extended-stay comfort. Be part of a team that will deliver exceptional guest experiences in a vibrant location, just minutes from Orlando’s top attractions and the Orange County Convention Center.


Role Purpose

As General Manager, you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area. 

Key Accountabilities

People 

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.
• Develop, implement and monitor team member succession planning to ensure future bench strength.
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Oversee HR related actions in accordance with company rules and policies.

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
• Drive improvement in guest satisfaction goals. 
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
• Speak to guests – ask for their feedback and build relationships.

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
• Analyse financials to drive revenues, future profitability and maximum return on investment.
• Use distribution channels and technology platforms to drive revenue and maximise market share. 
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position. 

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets. 
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organisations, activities and businesses.
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
• Perform other duties as assigned. May also serve as manager on duty.

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience.
• Experience required may vary based on size and complexity of operation.
• Must speak fluent English. Other languages preferred.

What We Offer

The Salary Range for this role is $150,000 to $165,000. This position is bonus eligible. 

We offer a comprehensive package of benefits, including, paid time off, Medical, dental, and vision insurance 401(k) and any other other benefits available to eligible employees.

Join us and you’ll become part of the global IHG family. Like all families, our individual team members share some winning characteristics. As a team, we work better together, we trust and support each other, do the right thing, and welcome different perspectives.

We’re looking for individuals who care, who notice the little things that make a difference to guests, and who are always seeking ways to improve.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We provide equal employment opportunities to applicants and employees regardless of race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.

IHG is committed to fostering a culture of inclusion where everyone feels safe, respected, and valued. We welcome talent from all backgrounds and encourage our colleagues to bring their authentic, best selves to work.