Front Office Supervisor (f/m/d) - ibis budget Amsterdam City South
Borealis Hotel GroupYour mission
A true host, a real team-player and ready for a new challenge, is it you?
The Borealis Hotel Group is looking for a Front Office Supervisor (f/m/d) to join the team at ibis budget Amsterdam City South,
Our hotel - which is part of the Accor hotel chain - has 314 rooms, a breakfast restaurant and a cool game room. We are centrally located between Amsterdam Buitenveldert and Amstelveen Stadshart and we are the ideal base to explore Amsterdam and the surrounding area. You can reach us by tram (which stops in front of the hotel!). Furthermore, our hotel is easily accessible by bicycle and you can park your car for free.
In the role of Shiftleader your main focus will be to run the shift at Front Office and overlook the other areas of the hotel in the role of Duty Manager on shift.
What does a day look like?
Welcome guests to the hotel and makes them feel at home
Prepare the shift and brief the colleagues on the plan for the day
Engage with guests and follow up on requests and feedback
Maximize hotel revenues by upselling and cross-selling and motivates the team to do the same
Ensures the team on shift works in a safe manner and in a safe environment.
Your profile
What do we need from you?
We are looking for an enthusiastic, guest friendly host who likes to take the lead and enjoys teaching and developing members of the team.
You gained experience in a similar role or you feel ready to take the next step in your hotel career after having worked for at least 1 year in the Front Office of a large hotel
You are fluent in Dutch and English
Knowledge of the Opera Cloud system and working experience within ACCOR will be an advantage
You need to be able to travel to and from the hotel between 06.45 and 23.30hrs
Ability to connect with people and anticipate on their needs
Together with your colleagues, you ensure a good working atmosphere so that you can get the most out of yourself and your colleagues
Benefits
- Working within a growing organization where you can continue to develop and grow yourself
- Attractive salary package
- Benefits of working with an international brand as Accor
- Easy access by public transportation and free parking for all team members
- Travel allowance when work-home travel is more than 5 kilometers
- With your ALL Heartists Card you can book rooms at a special rate in any Accor hotel worldwide and as a Borealis employee you are entitled to employee rates within the Borealis portfolio.
Interested? Great! Send us your CV and cover letter today, tell us all about you and we will speak soon!
About us
Our values:
We consider our values to be self-evident. Nevertheless, they are indispensable to achieve our ultimate goals: guest- and employee- satisfaction. In our view guest experience is the outcome of employee experience. And we believe that an effective organized European platform, operating multi-brand and multi-segment hotels, offers more appealing career opportunities. Our values are: be respectful and of course trustworthy to everyone, be professional, solution- and service-oriented, have empathy and of course have fun! A well-established corporate culture with good communication creates solidarity and trust.
What sets us apart:
- The soul of our hotels, which are a result of the behavior of our employees. That’s where we are proud of. The feeling to be part of one and the same family! Creating happy traces with heart and mind: for our guests, our colleagues and ourselves! We love the hotel industry!
- The combination of high standards of professionalism and quality as well as humanity and closeness.
- The balance of happy employees, satisfied guests and economic success.
- A good working atmosphere, opportunities for advancement, appreciation and the chance to make a difference.