Front Office Supervisor

About the position

The Front Office Supervisor at theWit plays a crucial role in ensuring the smooth operation of the hotel’s front office during peak times and unexpected increases in volume. This position involves monitoring hotel business levels and directing associates to areas that require temporary assistance, ensuring that all departments are running efficiently and maintaining a high level of service. The supervisor is responsible for regularly walking the lobby area to inspect for cleanliness, security concerns, maintenance issues, and noise issues, addressing any problems that arise promptly. In addition to overseeing the front desk operations, the supervisor will plan, assign, and direct the work of associates, checking in with each department to discuss the evening's activities. This includes coordinating with the Front Desk regarding occupancy, late check-outs, arrivals, VIPs, and special needs, as well as managing the Bell, Concierge, Housekeeping, and Engineering departments to ensure all operations are seamless. The supervisor must ensure that associates are performing their job duties effectively and that established policies and procedures are being followed. The role also requires the supervisor to write a Manager on Duty (MOD) report at the end of each shift, respond to emergency situations, and ensure compliance with accounting policies and standards related to cashiering. The supervisor may also be required to cover night audit shifts when necessary and must exemplify the company's Simplified Code of Conduct and all other regulations established by management and the Employee Handbook. This position demands a strong focus on guest needs, maintaining a calm and courteous demeanor at all times, and the ability to communicate effectively with management and staff. The supervisor must be available to work weekends, holidays, and overnight shifts as needed, reflecting the dynamic nature of the hospitality industry.

Responsibilities

• Monitor hotel business levels and direct associates to areas needing temporary assistance during peak times or unexpected increases in volume.
• Regularly walk the lobby area and inspect for cleanliness, security concerns, maintenance issues, and noise issues, addressing such issues as they arise.
• Plan, assign, and direct work of associates in various departments.
• Check in with each department to discuss the evening's activities, including Front Desk, Bell, Concierge, Housekeeping, and Engineering.
• Ensure associates are performing their job duties in their assigned areas unless otherwise requested by management.
• Ensure established policies and procedures are being followed and departments are running efficiently.
• Write a Manager on Duty (MOD) report at the end of each shift.
• Respond to emergency situations and work with local authorities as needed.
• Monitor and ensure compliance with cashiering procedures according to accounting policies and standards.
• Cover night audit shifts when needed.
• Exemplify the company's Simplified Code of Conduct and all other regulations established by management.

Requirements

• At least 2 years of Front Desk supervisory experience in a luxury or high-end property.
• Ability to communicate effectively with management and staff.
• Strong interpersonal and problem-solving abilities.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Maintain a neat, clean, and well-groomed appearance according to company policy.
• Understanding of various payment options, check cashing procedures, and a working knowledge of various outlets charging procedures.

Nice-to-haves

• Experience in a luxury hotel environment.
• Knowledge of hotel management software and systems.

About the Company

A uniquely different hospitality company, Dreamweaver Hotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

Dreamweaver Hotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.

Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.

At Dreamweaver Hotels, we offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Check them out here:

Our Benefits

Compensation: $26 an hour