Front Office Supervisor

Company Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Job Description

The Front Office Supervisor will primarily provide a support role while assisting with front line operations.  The Front Office Supervisor will be responsible for both administrative and guest related issues.  These experiences will refine and develop the skills necessary for agents to assume a Front Office management role.  This position will work closely with the RM’s on duty, primarily the Front Arm, and become a primary resource for them.  This will allow the RM to step away from a “Checklist task orientated” day and focus on the managerial aspects of the job.

• Provide effective, fast service in a friendly manner
• Check-in / out hotel guests
• Ensure the highest level of guest satisfaction
• Ensure room change slips are filled out accurately
• Deal effectively with any guest comments and or / complaints
• Assist with the sell strategy on sold out nights/ Manage and balance daily room inventory
• Assist with daily VIP’s and group arrivals
• Monitor, process and track daily “no shows’
• Conduct Royal Reviews to ensure standards are met
• Send out package report and action any special amenities associated with packages
• Ensure daily departures and arrivals are reviewed VIP’s and groups
• Ensure site rooms are on OOO status and communicate by email to the #RYH D-list
• Assist with emergency procedures
• Other responsibilities connected with Front Office may be required
• Observe, predict and respond to Front Office operation and Hotel activity
• Daily checklist is completed according to department standards

Qualifications

• Proven leadership, development and delegating skills in similar position a strong asset
• Highest Guests Service skills, talent and knowledge with the vision and ability to lead employees to excellence
• Post-Secondary School Education with Diploma in Hotel Management an asset
• Second or third language an asset
• Professional manner, outgoing personality, and ability to work on own initiative
• Ability to handle day-to-day operations of a Front Desk with excellent business

Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information

What’s in it for you? 

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.