Front Office Operations Manager (Temporary) - New York Hilton Midtown

What are we looking for? 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: 

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes: 

Quality

Productivity

Dependability

Customer Focus

Adaptability            

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 Meaningful Benefits for Your Career and Well Being

We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs:

• Competitive Salary
• Best-In-Class PTO (paid time off)
• Employee Assistance Programs
• Health and Welfare Benefit Plans
• 401(k) + match
• Employee Stock Purchase Plan
• Go Hilton - Team Member Travel Discounts
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*This information is a highlight of the major benefits offered. Wages, retirement and paid time off benefits are specific to your location and position.

EOE/AA/Disabled/Veterans

Hilton New York Midtown is looking for Temporary Front Office Operations Manager to join our team. It's all about location in NYC and New York Hilton Midtown places you right in the heart of the action, within walking distance of a multitude of famous attractions, including Central Park, Radio City Music Hall, MOMA, and Broadway. Stop by the theater and transportation desk for tips, tickets, and travel in and around the city. 

Shift\: This role requires full availability.

Pay Range: $70,000 - $80,000 / annually

What will I be doing?

As a Temporary Front Office Operations Manager, you will be responsible for (but not limited to) the following:

•        Encourage team spirit amongst staff members with leadership and guidance.
•        Interview, select, and train Front Office and Housekeeping Team Members in proper work procedures and techniques. Supervise and monitor the work performance of Team Members by conducting room inspections.
•        Communicate effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs Guest Service, Front Office, Reservations, Front Desk Agents, and Housekeeping staff in the details of work. Observes performance and encourages improvement. Attend various operational-related meetings to obtain and disseminate pertinent information.
•        Greet guests immediately with a friendly and sincere welcome, use a positive and clear speaking voice and listens to and understands requests, issues, and situations from both guests and Team Members.
•        Manage Front Office and Housekeeping operations through times of stress, and emergencies resolves guest concerns, and implements resolutions by using discretion and judgment.
•        Use creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high-quality guest relations.
•        Provide coaching and counseling of Team Members and conducts performance reviews when needed.