Front Office Manager | Lum Hotel | Inglewood, CA

What You’ll Do:

You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.

As a Front Office Manager, you would be responsible for directing and administering Front Office operations.  Specifically, you would be responsible for performing the following tasks to the highest standards:

· Responsible for establishing a positive atmosphere in the lobby for guest relations

· Monitors daily status of rooms, rates, discount rates, and packages

· Coordinates blocking of rooms for groups Reviews and understands budgeted staffing levels to meet customer service goals, operational needs, and financial objectives

· Effectively builds and communicates a captivating narrative for hotel’s unique design elements

· Completes and monitors employee schedules

· Reviews guest satisfaction results and property audits through meetings, polls, reports, and inspections to identify areas of improvement

· Maintains current list of available rooms

· Regularly reviews department budget to meet budgeted wages and general expenses

· Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

· Solicits employee feedback, utilizing an “open door” policy

· Keep track of rooms to ensure accurate status and readiness for check-in.

· Hires, trains, and develops direct employees

· Resolves guest issues promptly and calmly

· Works nights, weekends, and holidays as needed.

· Reviews employee satisfaction results to identify and address employee opportunity area and ensure employee loyalty

· Ensures proper communication between personal staff and other hotel departments

· Maintains productive relationships with various services

· Ensures timely and courteous service to guests

· Pre-registers guests according to standards

· Ensures VIP arrivals and accommodations are executed to the highest standard

RESPONSIBILITIES + AUTHORITIES:

· Always treat guests with courtesy and respect.

· Display honesty + integrity.

· Be a hands-on do-er and inspirational leader to motivate team members to succeed and exceed expectations.

· Build strong relationships with colleagues.

· Stay updated with new hotel protocols, staff opportunities, revenue-building techniques, and other beneficial programs available within the department.

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE

Where You’ve Been:

We’re looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people-person is a must as you’ll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.