Front Office - Duty Manager

Company Description

Swissôtel Living Jakarta Mega Kuningan is a part of Mega Kuningan, a business district with various integrated mixed use developments located in South Jakarta, Indonesia. The 240 keys hotel is the newest Accor portfolio that offers a mix of studio, one and two bedroom serviced apartments designed as a compact fusion of Japanese character with Swiss simplicity which brings a warm and personal experience throughout the hotel that promotes vitality for the body, mind and soul.

Job Description

We are seeking a dynamic and customer-focused Front Office - Duty Manager to join our team. As a key member of our front office operations, you will be responsible for ensuring exceptional guest experiences while overseeing daily operations and leading our front desk team.

• Manage front office operations, including check-in/check-out procedures, reservations, and guest inquiries
• Provide outstanding customer service, addressing guest concerns promptly and professionally
• Supervise and mentor front desk staff, fostering a collaborative and efficient work environment
• Oversee cash handling procedures and maintain accurate financial records
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain standard operating procedures for front office operations
• Monitor and optimize front office performance metrics
• Ensure compliance with hotel policies, safety regulations, and industry standards
• Handle VIP guests and special requests with utmost care and attention to detail
• Participate in regular team meetings and contribute to continuous improvement initiatives

Qualifications

• 1-2 years of experience in a similar front office management role, preferably in a luxury hotel setting
• Strong knowledge of hotel management systems, particularly Opera PMS
• Proven leadership skills with the ability to mentor and inspire team members
• Excellent communication and interpersonal skills, with a focus on customer service
• Bachelor's degree in Hospitality Management or related field (preferred)
• Fluency in English and Bahasa Indonesia
• Proficiency in cash handling procedures and financial reporting
• Demonstrated ability to multitask and make decisive decisions in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Flexibility to work various shifts, including nights, weekends, and holidays
• Passion for the hospitality industry with a strategic mindset and adaptability to change