Front of House Manager

Front of House Manager Everwild Nordic Spa and Hotel, Canmore   **Must be located in Canmore**   About Basecamp Resorts & Everwild Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.  Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.   Why Work for Us?  Be part of the fastest growing hospitality brand in Canada. Group health benefits plan (Dental, Vision, Paramedical, and more)  Generous staff discounts at all our properties Family and friends discount at Basecamp properties Company paid staff events. We offer competitive wages based on experience. There is room for advancement in our growing company. We have a friendly atmosphere. We believe in working hard and having fun!  Position Overview Everwild Canmore is seeking a Front of House Manager for Rhythm & Howl and Elements Lounge. The successful candidate will have experience with and be passionate about fantastic dining experiences and great food and drink, building fun and high achieving teams that unite the front and back of house, and want to build something special with us in Canmore. We're seeking a hands-on leader that will work alongside our team and make sure that every guest has an exceptional dining and property experience.    The ideal candidate has a minimum of 5 years related experience and loves to lead great teams. One of the follow certifications will be considered an asset, WSET Level 2, Certified Sommelier and/ or ISG (International Sommelier Guild) certification.    Salary: $75,000 - $85,000 Shifts: Full-time, Permanent Location: Canmore Accommodation: Subsidized temporary housing is available   Key Responsibilities: 1. Guest Experience  Ensure guests are greeted and seated promptly Monitor service quality and guest satisfaction  Handle complaints and resolve issues diplomatically  Maintain ambiance, cleanliness, and comfort in the dining area  2. Staff Leadership  Hire, train, and supervise FOH staff (hosts, servers, bartenders)  Create steps of service and ensure they are followed  Maintain elevated service standards  Create and manage staff schedules  Conduct team meetings and performance evaluations  Motivate staff and foster a positive work environment  3. Operational Oversight  Coordinate with kitchen and bar teams for smooth service flow  Manage reservations, waitlists, and table turnover  Create curated wine and drink lists  Ensure compliance with health and safety regulation  Order and manage all beverage inventories  Monitor and manage inventory of FOH supplies (menus, linens, etc.)  4. Financial & Administrative Duties  Assist with budgeting and cost control  Track labour costs and manage staffing levels efficiently  Report on service metrics and customer feedback  Support POS system management and cash handling procedures  5. Sales & Promotions  Encourage upselling and suggestive selling  Implement and oversee special events or promotions  Analyze customer feedback to improve service and offerings    Requirements Minimum 5 years experience in food & beverage or hospitality management, with hotel or destination dining experience considered an asset. Strong leadership skills with proven ability to hire, train, and motivate high-performing teams. Hands-on management style with a focus on delivering exceptional guest experiences. Knowledge of both front-of-house and back-of-house operations, including service standards, reservations, and beverage programs. Experience with POS systems, scheduling, budgeting, and inventory management. Excellent communication, organizational, and problem-solving skills; able to remain calm under pressure. Sommelier or beverage certification (WSET Level 2, Certified Sommelier, or ISG) considered an asset. Passion for hospitality, food, and beverage, with a commitment to creating memorable, locally inspired dining experiences.   How to apply: please provide a cover letter alongside your resume.   Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal, provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidate. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.