Front Desk Supervisor Overnight
General Hotels Corporation
On-site
Indianapolis, Indiana, United States
General Hotels Corporation has an immediate opening for a Front Desk Supervisor at hotel name. The Front Desk Supervisor will supervise the Guest Services staff while providing friendly, efficient service.
The Front Desk Supervisor is responsible for a variety of tasks, including:
The Front Desk Supervisor is responsible for a variety of tasks, including:
- Supervise the Guest Services staff
- Welcome guests in a friendly, prompt and professional manner
- Assist Guest Services staff, as needed, with any guest concerns
- Follow established hotel procedures at all times
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Maintain positive communication between all departments
- MOD Shifts as needed
- Managing and assisting shuttle services
JOB REQUIREMENTS & EXPECTATIONS
- MUST HAVE A MINIMUM OF (2) YEARS HOTEL GUEST SERVICES EXPERIENCE AT A FULL-SERVICE PROPERTY TO BE CONSIDERED FOR THIS POSITION
- Prior experience with Opera Property Management System (PMS) is required
- Must have valid driver's license and assist in driving hotel shuttle
- Willingness to work evenings, weekends, and holidays as required by hotel operations
- Demonstrate genuine enthusiasm for the hospitality industry and a commitment to delivering exceptional service
- Proven ability to motivate, and collaborate with front office associates and other departments
- Consistently arriving on time, well-groomed and prepared to serve as the face of the hotel, reflecting its standards of hospitality is critical for this role
- Communicate effectively with coworkers and other departments to coordinate guest services, resolve issues promptly, and maintain smooth hotel operations
- Ensure accuracy in reservations, billing, and guest records and train the team on the same
- Maintain a calm, confident, and welcoming demeanor in all guest interactions, even under pressure
- Anticipate and meet the needs of travelers with high expectations, ensuring every guest feels valued and cared for
- Provide personalized assistance with tact and discretion, creating a seamless experience for guests from check-in to departure
- Handle challenges gracefully, offering solutions that uphold the hotel’s standards of service and professionalism
- Listen attentively, convey information clearly, and respond with courtesy to create a seamless guest experience
- Demonstrate strong verbal skills when interacting with guests and staff, and produces accurate, professional written communication such as emails and guest documentation
- Mentor the front desk team by providing training and coaching for continual growth and improvement
- Actively assist the front desk team in bringing life to the Crowne Plaza brand standards
- Ability to stand for extended periods of time while performing front desk duties
- Ability to manage multiple tasks by prioritizing effectively while maintaining strong attention to detail and accuracy
Benefits include:
- Medical, Dental, and Vision Insurance Options
- Company Paid Life Insurance
- Company Paid Telemedicine
- Supplemental Life Insurance
- 401(k) with company match
- Earned Wage Access (“on-demand pay”) through PayActiv
- Hotel Room Discounts
- Company Paid Employee Assistance Program
- Perks through Benefit Hub
- Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.