Front Desk Manager

Four Seasons

Full-time

On-site

Malaysia

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Langkawi Resort, Voted the #1 Resort in Malaysia by Condé Nast Readers’ Choice Awards 2020, it's Flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort’s Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.

About the role

As the Front Desk Manager, you will lead our front office team to deliver exceptional guest experiences from check-in to check-out. It directs and controls the activities of the Front Office (Front Desk, Concierge, Recreations, Communications & Guest Service/Bell Desk). Assures that standards are met, guests and employees are satisfied and problems are promptly resolved. Takes actions that maximize the profit of the division.

What you will do

Oversee daily operations at the front desk, including check-in/out procedures, room assignments, and guest inquiries.
To work closely with the all departments in the handling of groups, VIPs, return guests, etc. Establishes rapport with frequent visitors; keeps everyone well-informed about guests' preferences.
Resolve guest concerns with poise and professionalism, ensuring complete satisfaction.
Monitor and improve key performance metrics including guest satisfaction scores.
Assist with training, scheduling, and performance reviews of team members.
Lead, coach, and mentor front desk staff to ensure consistent service excellence.

What you bring

Proven leadership skills and a passion for exceptional guest service.
Strong communication, organizational, and problem-solving abilities.
Minimum 2–3 years of front office management experience in a luxury hotel.
Knowledge of hotel systems such as Opera is a plus.
Exceptional interpersonal and customer service skills; a natural ability to engage and connect with guests.
Fluent in English; proficiency in a second language (e.g., Mandarin, French, Japanese) would be advantage.

What we offer: