Front Desk Agent - Lake Louise

The Front Desk Agent serves as the first point of contact for guests and supports daily lodge operations. This role suits someone organized, flexible, and comfortable shifting between guest service and hands on support across departments. This is a varied role. Front Desk Agents assist beyond the desk when needed, including light housekeeping duties and operational support. What This Job Is You manage guest check ins and check outs, handle reservations, answer questions, and support a smooth guest experience. During quieter periods or operational surges, you assist other departments, including housekeeping, and help keep lobby and public spaces clean and presentable. What This Job Is Not This is not a sit down customer service role. It requires movement, task switching, and comfort stepping in where help is needed. Lake Louise is a small village with limited services. Banff is a 45 minute bus ride away. Key Responsibilities Greet guests and manage check in and check out procedures Handle reservations, payments, and guest inquiries Share accurate information about the property and local area Maintain cleanliness and organization of the front desk, lobby, and public spaces through light housekeeping Support housekeeping or other departments during busy periods Monitor guest needs and escalate issues when required Follow cash handling, privacy, and safety procedures Take on additional tasks to support guest and business needs What We Are Looking For Previous customer service or hospitality experience preferred Strong English communication and problem-solving skills Comfort working in a fast paced, changing environment Willingness to assist across departments as needed Availability for weekends and holidays Physically able to perform light cleaning and remain on your feet for extended periods Team focused attitude with a practical approach to work Living in Lake Louise Shared staff housing is available onsite , subject to availability. Housing is affordable and designed for seasonal and longer-term staff. Lake Louise has a population of roughly 500. Daily life centers around work, the outdoors, and a close working community. People who value flexibility, teamwork, and variety tend to do well here. Why People Stay Varied workdays Small team with shared responsibility Direct guest interaction Immediate access to outdoor recreation   Paradise Lodge and Bungalows is owned by BCP, and employee owned, Canadian company.  BCP provides great perks and benefits that are designed to enhance your life. A full list of benefits is available here. Only candidates selected for further consideration will be contacted. BCP is dedicated to fostering a workplace where everyone can thrive. As a signatory to the Bow Valley Workplace Inclusion Charter, we are committed to building a diverse, equitable, and inclusive team. We strive to eliminate barriers for applicants and team members from equity-seeking groups. If you need assistance with the application process or require accommodations, please contact us at careers@banfflodgingco.com or 403-760-8521.