Front Desk Agent - Full Time

Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are! 

Job Description

Front Desk / Guest Agent

First impressions are everything! As a Guest Agent, you will curate the guest experience from the moment they arrive until their next booking, turning each moment into a memorable experience throughout their stay. Grow your career at this iconic Heritage Property, the Castle in the City, within a world-renowned hotel. Your future awaits!

What’s in it for you:

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• Competitive pay, starting at $25.44 per hour, with potential to increase to $31.81 after successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• Comprehensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, with the option to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement for a TransLink monthly pass
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment housed in a historic  Vancouver landmark dating back to 1939
• Learning and development programs through our Academies designed to enhance your skills
• Opportunities to make a difference through our Corporate Social Responsibility initiatives

What you will be doing:

• Consistently delivering thoughtful, professional, and proactive guest service
• Taking initiative to add a personalized experience
• Greeting, checking-in, responding to requests, and settling accounts while providing exceptional service
• Proudly promoting the hotel facilities and looking for opportunities to enhance a guest’s stay through up-selling
• Promoting our loyalty program and driving revenues by upselling guest experiences
• Following departmental policies, procedures, and service standards
• Maintaining a safe working environment and following all safety policies and procedures
• Performing other duties as required to ensure smooth operations

Qualifications

To be successful in this role we ask that you have:

• A service-focused personality and previous experience working in a guest-facing position
• Luxury hotel experience is an asset
• Prior experience working with Opera or a related system
• Written, verbal, and comprehensive fluency in English; additional languages are an asset
• Accurate and efficient cash handling skills
• Ability to focus attention on guest needs, remaining calm and courteous even in challenging situations
• Keen attention to detail, ability to prioritize competing tasks, and strong organizational skills
• Ability to work independently as well as cohesively as part of a team
• Ability to present and communicate professionally and articulately
• Highly responsible and reliable
• Ability to work rotating and flexible schedules, including early mornings, late nights, overnights, weekends, and holidays

Physical Aspects of Position (include but are not limited to): 

• Standing and walking for long periods throughout the shift
• Lifting and carrying up to 30 lbs. frequently
• Kneeling, bending, squatting, pushing, pulling, and navigating stairs or ramps regularly

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS