Front Desk Agent

Don't miss this incredible opportunity to join our Exploria Resorts team and create lasting memories for our guests. If you are passionate, customer service-oriented, and dedicated, we invite you to apply today. Your journey to a fulfilling career in hospitality starts here!

What does Exploria Resorts have to offer?  Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, room rate discounts, growth opportunities, and more!

Front Desk Agent

Full-Time 

$15.00/Hour  

3 pm-11 pm, Weekends and Holidays are Required.  

Pocono Mountain Villas by Exploria Resorts

Job Summary:  

The Front Desk Agent is responsible for ensuring every guest has an enjoyable experience at the resort. A few of the main duties of a front desk agent are greeting guests at the front desk, answering questions, recommending activities and restaurants to guests, and answering any phone calls.

Responsibilities and Duties:

• Responds professionally and courteously to arriving, departing, in-house guests and potential guests
• Checks guests in/out
• Provides outstanding customer service to all guest
• Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns
• All other duties assigned by management

Qualifications and Skills:

• Must have strong hospitality skills and communication skills to interact with guests in a professional manner
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing
• Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift
• Good computer skills and detail-oriented
• Bi-lingual is a plus

Physical Demands:

• Ability to stand for long periods
• Constant computer and phone usage

Required Competencies:

• Good communication skills with other staff and colleagues
• Perform various projects requested by supervisors/managers
• Ability to follow instructions
• Detail oriented
• Phone etiquette
• Be able to work independently

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