Front Desk Agent

Hotel front desk daily duties typically include:

• Guest Check-In & Check-Out: Registering guests, issuing room keys, and processing departures.

• Reservations Management: Handling bookings, cancellations, and updates in the system.

• Customer Service: Answering questions, providing information about hotel services and local attractions.

• Handling Payments: Processing room charges, deposits, and resolving billing inquiries.

• Phone & Communication: Answering calls, taking messages, and coordinating with other departments (housekeeping, maintenance).

• Problem Resolution: Addressing guest concerns and escalating issues when necessary.

• Maintaining Records: Updating guest information and ensuring accurate documentation.