ESSENTIAL JOB FUNCTIONS:
Process check-in and check-out transactions for guests
Greet guests in the lobby and help with line management and crowd control
Assist guests with their self-check in and check out needs at kiosk stations
Manage hotel room inventory
Handle end of the day bookkeeping, auditing and account reconciliation
Assist guests with questions about the city and property
Assist guests with booking dinner, show, etc… when necessary
Assists with guest service recovery when possible
Answer guest and team member phone or radio calls
Maintains and Upbeat and Positive attitude at all times
Responsible for being apprised of current events in hotel to assist guests
Acts as a liaison on behalf of the guest to expedite guest requests
Maintains a professional and courteous attitude towards all guests (internal and external)
Anticipating guests needs and guest expectations
Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.
QUALIFICATIONS:
Strong Interpersonal and communication skills.
Proficient in a second language would be beneficial.
Self-starter with strong problem solving ability
One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player
Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke
Close knit environment, with constant co-worker involvement
Must be able to complete several tasks at once with accuracy
Must be able to stand and walk for entire shift (an average 8 hour shift) while moving from kiosk to kiosk as needed to assist guests.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
EDUCATION/EXPERIENCE:
HS diploma or GED.
One or more years of appropriate experience; or equivalent combination of education and experience.
Must be at least 21 years of age.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
May be subject to smoking environment and moderate noise.
Fast paced, high volume environment involving constant
Must be able to stoop, reach and bend as necessary.
Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.