DUTIES AND RESPONSIBILITIES:
· Welcome guests in a friendly, prompt and professional manner.
· Register guests, issue room keys, provide information on hotel services and room location.
Answer phones in a prompt and courteous manner.
· Up-sell rooms where possible to maximize hotel revenue.
· Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
· Issue, control and release guest safe-deposit boxes.
· Communicate any outstanding guest requests or issues to management that may require
additional monitoring or follow-up.
· Respond appropriately to guest complaints. Make appropriate service recovery gestures in order
to ensure total guest satisfaction.
· May routinely book guest reservations for individuals and/or groups that are requested either by
phone or from within the hotel; process cancellations, revisions, and information updates on
changes.
· Promote team work and quality service through daily communications and coordination with
other departments.
· Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
· Frequently standing up behind the desk and front office areas
· Carrying or lifting items weighing up to 50 pounds
· Handling objects, products and computer equipment
· Use a keyboard to operate various property management and reservations systems, etc.
Other:
· Communication skills are utilized a significant amount of time when interacting with guests and employees.
· Reading and writing abilities are utilized often.
· Basic math skills are used frequently.
· Problem solving, reasoning, motivating and training abilities are often used.
· May be required to work nights, weekends, and/or holidays.