F&B Utility Floater- HVRW

Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 

JOB SUMMARY

Provide a warm, friendly, personalized experience for our guests. This is a Full-Time position working in a variety of F&B roles.  To include making and serving coffee, tea, specialty beverages and maintaining grab and go breakfast items. Provide friendly service and an upscale dining experience for guests. To include waiting on tables, market, selling and serving all meal items. Responsible for maintaining high standards of presentation in the guestroom mini bars, ensuring products are promptly replaced and properly charged to guest accounts, thus ensuring revenue is collected.

ESSENTIAL DUTIES & FUNCTIONS

Shift requirements:

• Morning shifts: 6:00am-12:00pm-Bartisa (Barista hours at a rate of $17/ hour plus tips)
• Morning shifts: 6:00am-3:00pm-AM Restaurant Server (Server hours at a rate of $7.50/ hour plus tips)
• Morning shifts: 7:00am-3:00pm-Room Service Server (Room Service hours at a rate of $10.50 per hour plus tips)
• Morning shifts: 9:00am-5:00pm-Mini Bar Attendant (Minibar Attendant hours at a rate of $6.00/ hour plus tips.)

Barista Responsibilities

• Contribute positively to the team within the department.
• Greet guests and suggest beverage order, utilizing upselling techniques.
• Prepare for all requests/ beverage orders paying attention to detail (i.e., preference of coffee blend, daily, sugar ratios, etc.)
• Follow beverage recipes.
• Serve beverages and prepared grab and go food items (i.e., croissants, breakfast breads, Danish, fruit, and yogurt. etc.)
• Maintain sanitary and clean work areas and equipment.
• Work closely with the culinary team to ensure all grab and go items are prepared and available.
• Monitor and anticipate guest needs, respond promptly, and acknowledge all guests even when busy.
• Maintain positive guest relations. Be familiar with all hotel services/features.
• Handle guest complaints and ensure guest satisfaction.
• Adhere to payment, cash handling, credit card, and room charge policies and procedures.
• Participate in on-going training and meetings.
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel’s needs.
• Complete other duties as assigned by supervisor.
• Maintain complete knowledge of and comply with all departmental policies and service procedures.
• Complete all set up and breakdown of daily grab and go items and equipment.
• Assist with any side work or additional prep work.

Room Service Server Responsibilities

• Contribute positively to the team within the department
• Prepare for any/all guest requests
• Participate in on-going training
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel’s needs
• Complete other duties as assigned by Supervisor
• Display working knowledge of all menu items and prices
• Complete side work as assigned
• Respond to the needs and requests of guests
• Answering phones and taking orders or receiving orders from hotel operator
• Set up trays with proper condiments and utensils
• Deliver orders to guest rooms
• Pick up trays from guest rooms
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions to your supervisor immediately
• Maintain hotel equipment in proper working conditions

AM Restaurant Server Responsibilities

• Contribute positively to the team within the department
• Prepare for all guest requests
• Participate in on-going training
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel’s needs
• Complete other duties as assigned by Supervisor
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of the restaurant.
• Maintain complete knowledge of and comply with all departmental policies and service procedures
• Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Organize assigned stations and ensure readiness prior to guest arrival.
• Greet guests and suggest beverage order, utilizing upselling techniques.
• Relay daily specials with brief descriptions; answer all questions on menu selections accurately and offer suggestions.
• Take guests’ orders utilizing upselling techniques and record all orders following service standards.
• Input orders into the system and ensure transmission of orders is verified by kitchen when assigned to do so.
• Work closely with the kitchen team in assigned station on service and timing.
• Monitor and anticipate guest needs, respond promptly, and acknowledge all guests even when busy.
• Maintain positive guest relations. Be familiar with all hotel services/features.
• Handle guest complaints and ensure guest satisfaction.
• Total all charges, present guest checks according to procedure, and process checks according to departmental policy.
• Adhere to payment, cash handling, credit card, and room charge policies and procedures.
• Assist Food Runners as required to ensure optimum service levels.
• Attend meetings, training, etc. as scheduled.
• Assist with any side work or additional prep work

Mini Bar Attendant Responsibilities

• Contribute positively to the team within the department
• Prepare for any/all guest requests
• Participate in on-going training
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotels needs
• Complete other duties as assigned by Supervisor
• Display working knowledge off all menu items and prices
• Complete side work as assigned
• Stock minibar cart at the end of the day (before each shift)
• Charge guests accordingly in hotel’s property management system (StayNTouch)
• Maintain and organize minibar storage room.
• Maintain inventory and report to supervisor
• Meet AAA standards and procedure
• Pick up trays from guest rooms and hallways (if needed) and set in proper location.
• Attend required meetings
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions to your supervisor immediately
• Maintain hotel equipment in proper working conditions
• Communicate with team members by receiving tasks that need to be completed and assigning any necessary tasks that need to be completed via the Alice system (effort log)

ESSENTIAL SKILLS AND QUALIFICATIONS

• Barista, Room Service Servers, Restaurant Server, and Minibar with Customer Service experience preferred.
• Communicates effectively with others.
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Knowledge of Tabit (P.O.S System) a plus
• Valid TABC Certification
• Valid Food Handler's Certificate
• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities

Physical Requirements

• Sitting: Not applicable
• Standing/Walking: Must be able to stand and walk for extended periods of time throughout the shift.

• Lifting/Carrying: Ability to lift and carry trays, glassware, and supplies (up to 50 lbs if applicable)
• Other Physical Requirements: Frequent bending, reaching, and light lifting required.

Working Environment

• Interior: Operating primarily inside the hotel.
• Exterior: Comfortable working outdoors if needed.

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

Qualifications:

• Barista, Room Service Servers, Restaurant Server, and Minibar with Customer Service experience preferred.
• Communicates effectively with others.
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• High school or equivalent education required.
• Knowledge of Tabit (P.O.S System) a plus
• Valid TABC Certification
• Valid Food Handler's Certificate

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer. Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:

America’s Greatest Workplaces for Women 2024

America’s Greatest Workplaces for Job Starters 2024