F&B Supervisor- LSC

Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 

JOB SUMMARY

This position would primarily work AM Shifts but looking for a candidate with open availability to work AM/ Mid/ PM Shifts to meet the needs of the F&B outlets.  The F&B Supervisor would assist in the execution breakfast service, amenity planning / delivery, mini-bar, room service, pool, restaurant and bar operations. The F&B Supervisor would be integral in administering training with staff to ensure company guidelines are upheld.

ESSENTIAL DUTIES & FUNCTIONS

• Leading the F&B team with training to include administering monthly menu knowledge and core value test.
• Assist Director of F&B maintaining Training Manuals with Training Topics.  
• Ensure guest satisfaction
• Lead team by example and ensure team members are following hotel guidelines
• Work with Director of F&B to oversee supplies, inventory and purchasing

ESSENTIAL SKILLS AND QUALIFICATIONS

• Experience in F&B and/or hospitality preferred
• Leadership experience a plus 
• Strong verbal and written communication skills
• Effective time management and problem-solving skills

• Proficiency POS Systems to include TABIT – Mini-Bar System – Stay in Touch and Alice systems.

• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• TABC and Food Handler Certifications
• F&B Supervisor will oversee and train servers as well as minibar attendants to ensure hotel standards are met. 
• The F&B Supervisor will also be involved in interviewing, hiring, training, and planning staff development.
• Administering effective security processes and maintaining legally required health and safety procedures.
• Guest focused, optimistic, self-disciplined, self-starter.
• Problem solver, self-motivated, ability to learn more skills to better serve guests and the company.
• Ability to solve practical problems and interpret a variety of written and oral instructions.
• Multitask-oriented.
• Ability to overcome unexpected obstacles through resourceful means.
• Neat, professional appearance and good personal hygiene.
• Able to work varying schedules to reflect the business needs of the hotel.
• Attendance at all scheduled training sessions and meetings is required.
• Must be able to speak and write in a language understood by manager and/or supervisor.
• Ability to communicate with guests, associates, and management.
• Ability to take direction and accomplish tasks and deadline set by management.
• Ability to perform assigned duties with attention to detail, follow-through courtesy, cooperativeness, and work with a minimum of supervision.

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately and complete incident reports as needed
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

Physical Requirements

• Sitting: Frequently. Padded office chair, chair with back for breaks and meal periods. Completing required paperwork, answering emails, various other computer driven tasks.
• Standing/Walking: Frequently. Stairs, tile, rubber mats covering tile, concrete, padded carpet, marble, linoleum and gravel, etc. Inspecting the property.
• Crouching (Bend at knees): Frequently. Lifting, completing tasks performed at low levels, putting supplies and materials away.
• Reaching: Frequently Working on overhead equipment such as Air conditioning units, Lighting
• Kneeling/Crawling: Frequently. Perform plumbing repairs, carpet repairs, and other duties performed at low levels.
• Enclosed Spaces: Frequently: Areas with restricted space such as ceiling spaces, etc.
• Stooping (Bend at waist): Frequently. Reading gauges and meters, lifting heavy objects, putting supplies and equipment away.
• Twisting/Turning (Knees/waist/neck/back): Frequently. Perform electrical and plumbing repairs, reading gauges and meters, follow up on projects.
• Climbing: Frequently. Ladders, step stools, and stairs.
• Balancing: Frequently. Climbing ladders, scaffolding, stairs, and carrying tools and equipment.
• Lifting Carrying: Frequently Equipment and Supplies up to 50 lbs. Occasionally: Equipment and supplies up to 100 lbs.
• Pushing/pulling: Frequently: Equipment, carts, racks, etc. weighing approx. up to 100 lbs. Occasionally: Equipment up to 150 lbs.

Working Environment

• Interior of hotel in all areas of hotel.
• Exposure to hot and cold temperatures
• Non-climate-controlled Office
• Exterior of hotel with exposure to weather conditions
• Exposure to various hazardous chemicals

BENEFITS: 

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
• Click here to learn more

 Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:

 America’s Greatest Workplaces for Women 2024

America’s Greatest Workplaces for Job Starters 2024