F&B Operations Manager (PRE-OPENING)

Company Description

Nestled in the lush hillside of Surin Beach, Navera Phuket – MGallery Collection is a sanctuary of timeless elegance, inspired by Phuket’s rich Sino-Portuguese heritage and the romantic spirit of ocean voyages.
Positioned above one of the island’s most pristine beaches, this all-suite and villa resort offers discerning travelers a private escape into serenity, cultural richness, and heartfelt hospitality.

Guests are welcomed into the Sino Lodge — a graceful blend of heritage mansion and yacht deck — before embarking on a journey through carefully curated culinary, wellness, and leisure experiences. From Riviera House, a Mediterranean coastal-inspired dining destination, to Junsai, an immersive Japanese grill, and the refined French charm of Marcele Bistro, Navera Phuket delivers moments of connection and coastal indulgence.

Rooted in nature, design, and authenticity, Navera is more than a resort — it is a destination that captures the spirit of exploration and relaxation. Whether enjoying panoramic villa views, a floating breakfast, or a bespoke spa ritual inspired by the island’s tin-mining legacy, each stay becomes a timeless voyage.

Join us at Navera Phuket and be part of an inspiring journey at the heart of Surin Beach — where elegance, culture, and discovery meet.

Job Description

1. Lead Daily Operations: Oversee and ensure smooth execution of front-of-house service across all dining concepts, maintaining ambiance, flow, and guest satisfaction.
2. Team Management & Training: Coach and motivate the team through daily briefings, on-floor leadership, and performance development of supervisors and captains.
3. Guest Engagement & Service Excellence: Build strong guest relationships, handle complaints professionally, and encourage return visits through personalized service and upselling.
4. SOP & Service Standards: Develop clear, effective SOPs for service flow, upselling, hygiene, and grooming to ensure consistent delivery of high standards.
5. Financial Oversight: Monitor daily sales, labor costs, beverage margins, inventory, and POS analytics to maximize profitability and minimize waste.
6. Event & Experience Coordination: Support private events, themed nights, and marketing promotions while collaborating with suppliers and acting as a brand ambassador.

Qualifications

• Experience running front-of-house in busy, quality-driven restaurants.
• Strong service skills and team training know-how.
• Confidence with POS, reservations, stock control, and daily ops.
• Quick thinking, calm under pressure, solution-focused.
• A natural leader—hands-on, confident, and guest-facing.

Additional Information

This isn’t just floor management. It’s your chance to take charge of a dynamic venue, lead a results-driven team, and turn ideas into action. From guest experience to upselling and cost control, you’ll own the details and the wins every day.