Events Manager - 5* Hotel

Cape Town

Career Opportunity: Meetings & Events Manager for our well known luxury hotel client

We are looking for a passionate and driven Meetings & Events Manager to join our leadership team. If you embody our values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity, we’d love to have you on our journey.

Key Responsibilities

• Commercial & Business Development
  Secure new meetings and events business, nurture client relationships, analyze market trends, and drive strategies to optimize revenue and profitability. Manage departmental budgets, forecasts, and reporting.
• Operations & Event Execution
  Plan, coordinate, and deliver flawless meetings and events. Oversee Banquet Event Orders (BEOs), site inspections, and ensure the highest standards of service, safety, and cleanliness.
• Leadership & Team Management
  Lead, train, and inspire the M&E team. Oversee recruitment, onboarding, performance management, and cultivate a culture of accountability and service excellence.
• Guest Experience & Communication
  Act as the main point of contact for clients, anticipating needs and exceeding expectations. Collect feedback and implement improvements to ensure repeat business and guest satisfaction.
• Quality & Compliance
  Ensure all events meet brand standards, comply with health & safety requirements, and are seamlessly executed in collaboration with other departments.
• Financial & IT Management
  Manage budgets, monitor financial performance, and ensure cost-efficient operations. Oversee Opera system entries, invoicing, and vendor processes, while leveraging technology to enhance efficiency.

Requirements

• Minimum 3 years’ experience in meetings, events, or banquet management with strong operational exposure
• Hospitality management degree/diploma (advantageous)
• Demonstrated commercial acumen and proven track record in revenue growth
• Strong leadership, organizational, and interpersonal skills
• Exceptional client service and communication abilities
• Proficiency in MS Office, Opera PMS, and event management systems

Application Notes

• Applicants must hold a valid South African ID
• Only candidates with relevant experience will be shortlisted
• Updated CVs are essential
• All shortlisted candidates will be invited to a virtual introduction interview

Email Ashleigh  - Clients@ servicesolutions.co.za