Event Services Manager

POSITION:<\/span><\/span><\/b> Event Services Manager<\/span><\/span>
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DEPARTMENT: <\/span><\/span><\/b>Event Services<\/span><\/span>
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PRIMARY RESPONSIBILITIES:<\/span><\/span><\/b>
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• Communicates expectations of guests to all operating departments in a timely & efficient manner by preparing <\/b>proper documentation (Banquet Event Orders & Group Resume) and ensuring compliance with The Greenbrier’s policies and procedures.<\/span><\/span>
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• Execute all events with the highest regard to guest service while maintaining a professional, friendly and courteous atmosphere that provides guests with an exceptional experience and ensures efficient operations.<\/span><\/span>
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• Manage preparation of all event support materials\/collateral.<\/span><\/span>
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• Completes all follow\-up and acknowledgements.<\/span><\/span>
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• Participate in pre\-convention meetings, training and other related meetings as required.<\/span><\/span><\/span>
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• Works with hotel operational departments to ensure a flawless event for guests.<\/span><\/span>
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• Monitors and evaluates all program components; making changes as needed.<\/span><\/span>
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• Proactively resolve any guest issue that arises, including the coordination of departmental assistance when necessary.<\/span><\/span>
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• Performs all other job\-related duties as requested.<\/span><\/span>
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  SECONDARY RESPONSIBILITIES:<\/b><\/span><\/span><\/p>

  • Maintain general property knowledge.<\/span><\/span>
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  • Maintain fiscal responsibilities as related to departmental budgets.<\/span><\/span>
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  • Ensuring a positive work environment.<\/span><\/span>
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    NORMAL WORKING HOURS:<\/span><\/span><\/span><\/b>
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    ·         <\/span><\/span><\/span><\/span><\/span><\/span>Vary through 7\-day work week depending on business<\/span><\/span><\/span>
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    EDUCATIONAL REQUIREMENTS:<\/span><\/span><\/span><\/b>
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    • Bachelor’s Degree or equivalent education and\/or experience preferred<\/span><\/span><\/span>
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      ·         <\/span><\/span><\/span><\/span><\/span><\/span>Hospitality experience at 4 or 5 Diamond\-rated resorts or hotels<\/span><\/span><\/span>
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      COMMUNICATION SKILLS REQUIREMENTS:<\/span><\/span><\/span><\/b>
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      ·         <\/span><\/span><\/span><\/span><\/span><\/span>Communication Skills Requirements: (Verbal: phone, in\-person, group; Written: memos, documents)<\/span><\/span><\/span>
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      ·         <\/span><\/span><\/span><\/span><\/span><\/span>Must have excellent written, oral, and interpersonal skills<\/span><\/span><\/span>
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      TECHNICAL REQUIREMENTS:<\/span><\/span><\/span><\/b>
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      • Strong time management and organizational skills<\/span><\/span>
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      • Demonstrate ability to work independently and to self\-motivate<\/span><\/span>
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      • Team player with the ability to handle multiple assignments in a fast\-paced environment<\/span><\/span>
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      • Ability to organize multiple functions into a seamless process and multi\-task<\/span><\/span>
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      • Detail Oriented<\/span><\/span>
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      • Follow\-up and follow\-through in a timely manner<\/span><\/span>
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      • Advanced knowledge of Microsoft Suite; Excel, Word, Microsoft Outlook, PowerPoint<\/span><\/span>
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        ·         <\/span><\/span><\/span><\/span><\/span><\/span>Proficient in Delphi and\/or Micros Opera Sales & Catering systems<\/span><\/span><\/span>
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        ·         <\/span><\/span><\/span><\/span><\/span><\/span>Proficient in Social Tables<\/span><\/span><\/span>
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        ·         <\/span><\/span><\/span><\/span><\/span><\/span>Proficient in Open Table<\/span><\/span><\/span>
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        PAST WORK EXPERIENCE REQUIREMENTS:<\/span><\/span><\/span><\/b>
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        ·         <\/span><\/span><\/span><\/span><\/span><\/span>Convention Services Experience at 4 or 5 Diamond\-rated resorts or hotels<\/span><\/span><\/span>
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        ·         <\/span><\/span><\/span><\/span><\/span><\/span>Experience with F&B, décor and audio\-visual set\-up and needs<\/span><\/span><\/span>
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        REPORTS TO:<\/b><\/span><\/span><\/p>

        ·         <\/span><\/span><\/span><\/span><\/span>Director of Event Services<\/span><\/span>
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        <\/div><\/span>
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