Event Planning Manager

The Event Planner Manager is responsible for managing all details of a contracted Group or Event and will coordinate all details with the client and communicate this information through respective department heads and managers. The fundamental requirements are thorough knowledge of Food and Beverage Operations, Audio/Visual, and Rooms among others by effective management, leadership, organizational and communication skills, with an eye on upselling, maximizing profitability and consistently looking to book repeat business by having a track record of long-term client relationships, team player attitude and guest relations skills.

• Adhere to the Sales & Catering -Department’s standard operating procedures. 
• Begin outreach and establish communication cadence with the customer or customers.
• Coordinate all aspects of conferences as assigned by the Director of Catering to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, luggage storage, complimentary rooms, billing instructions, Prepare BEO’s, Resumes or other points of communication, authorized signatures, internet requirements, storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements and business center requirements.
• Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of the hotel protocol.  
• Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.  
• Proactively achieve consistently high Event Satisfaction scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.  
• Generate high revenue yielding business for all contracted rooms, function space, and catered events.  
• Conduct pre- and post-conference meetings when it is agreeable with the client.  
• Communicate with banquet department and kitchen, for all related banquet functions and communicate client requests to relevant departments.  
• Be aware of departmental revenue and up sell at every possible opportunity.  
• Participate in all regular and operational meetings as required.  

Job Requirements:

• Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation 
• Excellent communication skills in all aspects: verbal, written and non-verbal 
• Must have a minimum of 2 years’ experience in event planning within the hotel industry.
• Remain steady and calm in high stress situations
• Multi-task multiple events

• In-depth knowledge and use CI – a must!
• Must have proven selling, negotiating and presentation skills. Highly developed customer service skills with strong attention to detail
• The ability to delegate, effectively train and coach
• Must be able to work a flexible schedule including night, weekends and holidays