Employee Experience Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

The Four Seasons Resort Costa Rica at Peninsula Papagayo is looking for an Employee Experience Supervisor, who has strong leadership, interpersonal and analytical skills, is able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service.

Elevate your craft:

As an Employee Experience Supervisor, you will play a key role in supporting the daily logistics, wellbeing, and engagement of staff members. This hands-on role focuses on overseeing employee transportation, health insurance, internal communication, and organizing wellbeing and engagement activities. You will act as a central point of contact for resolving incidents, managing inventories, and ensuring a smooth onboarding and living experience for employees. Ideal for a highly organized, people-focused professional, this position requires excellent communication skills, problem-solving ability, and a proactive approach in a fast-paced, dynamic environment.

Essential Functions: 

• Being the champion of our internal events and develop a monthly Engagement Calendar to schedule activities that promote employee wellbeing, recognition, authenticity, belonging and team cohesion.
• Manage employee transportation by coordinating routes, schedules, and resolving related issues to ensure punctuality and comfort.
• Manage the employee experience inventory, controlling and maintaining necessary supplies and resources for employee wellbeing.
• Handle incidents related to transportation, acting as the point of contact to resolve problems efficiently.
• Coordinate and oversee internal communication through various channels, including Viva Engage, Teams, bulletin boards, TVs, emails, etc., ensuring smooth information flow within the team.
• Support the department in organizing administrative processes related to personnel.
• Keep updated records and manage documentation related to employee transportation.
• Organize and support employee engagement and wellness activities that foster a positive work environment and sense of community.
• Coordinate arrivals of new employees as well as manage the proper process of employee departures.

Requirements for the position

• 2 years of experience in a similar role, developing events, logistics and creativity.
• Reading, writing and oral proficiency in the Spanish and English language.
• Strong interpersonal skills: Ability to communicate effectively and maintain good relationships with employees and different departments.
• Administrative experience: Knowledge in document and administrative management, ideally related to human resources or personnel management.
• Problem-solving skills: Ability to manage incidents and find quick, effective solutions.
• Organizational and time management skills: Capable of coordinating multiple administrative and operational tasks simultaneously.
• Confidentiality and discretion: Absolute respect for employee privacy and sensitive information.
• Focus on internal communication: Skilled in managing multiple channels and ensuring the team stays informed and connected.
• Flexibility and adaptability: Ability to work in a dynamic environment and respond to changes or unforeseen events.
• Proactive and collaborative attitude: Willingness to support the team and continuously improve management processes.

About Four Seasons Hotels & Resorts:    

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.    

Service Culture   

Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.   

 What it is Like to Work for Four Seasons Hotels & Resorts:   

 At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!   

Learn more by visiting us at:   

Company Site:       www.fourseasons.com      

Our Careers:          Four Seasons Careers (myworkdayjobs.com)        

LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts    

Facebook:               https://www.facebook.com/FourSeasonsJobs   

Twitter:                    https://twitter.com/FourSeasonsJobs    

We look forward to receiving your application! 

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******