Duty Manager

The Duty Manager acts as the key representative of the management team during their shift, ensuring the highest levels of guest satisfaction while maintaining smooth hotel operations. This position combines guest relations responsibilities with operational oversight, requiring strong leadership, problem-solving skills, and a genuine passion for hospitality.

• Diploma/Degree in Hospitality Management or equivalent.
• Minimum 2–3 years’ experience in a Front Office or Guest Relations supervisory/managerial role.
• Proven experience in handling guest complaints and managing hotel operations.
• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving abilities with a guest-first mindset.
• Ability to remain calm under pressure and make quick, effective decisions.
• Proficiency in hotel property management systems (PMS) and MS Office Suite.
• High attention to detail, professionalism, and grooming standards.
• Guest-oriented and service-driven.
• Confident, approachable, and empathetic.
• Flexible to work shifts, weekends, and public holidays.
• Team player with the ability to inspire and lead by example.
• Guest satisfaction and feedback scores.
• Effective handling and resolution of guest complaints.
• Smooth daily operations during assigned shifts.
• Adherence to brand standards and hotel procedures.