Duty Manager

Company Description

Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates

Novotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to business & shopping center, JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium Novotel Jakarta Mangga Dua Square is located close to Mangga Dua Square, remarkable landmark of Jakarta Old City, and near Harbour to explore the tropical atmosphere of Thousand Islands

Novotel Jakarta Mangga Dua Square is strategically located close the biggest amusement eco-park Taman Impian Jaya Ancol, and surrounding by many place of tourist attraction.

Job Description

We are seeking a dynamic and experienced Duty Manager to join our team in Jakarta, Indonesia. As a Duty Manager, you will play a crucial role in ensuring exceptional guest experiences and smooth operations within our hotel.

• Lead and manage all aspects of the Rooms department, ensuring service standards are consistently met with friendly and engaging service
• Handle guest concerns promptly and effectively, implementing solutions to create memorable experiences
• Participate in yield management meetings and implement revenue management strategies to maximize room revenue
• Monitor key performance indicators for the Front Office department and take corrective actions as needed
• Maintain accurate Front Office documents and records in compliance with operational and organizational requirements
• Ensure all Front Office areas adhere to cleanliness, hygiene, and safety standards
• Optimize room inventory usage through monitoring, control, and feedback to support departments
• Organize work assignments, schedules, and vacations to ensure optimal utilization of manpower
• Train, guide, and support the team in providing outstanding guest welcoming experiences
• Collaborate with other departments to ensure seamless guest service across the hotel
• Adapt to the local culture and customs of Jakarta to enhance guest satisfaction

Qualifications

• Proven experience in a front office leadership role within the hospitality industry
• Strong leadership and communication skills, with the ability to motivate and guide a team
• Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
• Proficiency in Opera or related property management systems
• In-depth knowledge of hotel operations and revenue management practices
• Demonstrated ability to work flexible hours, including nights, weekends, and holidays
• Strong organizational and time management skills
• Ability to make quick, informed decisions in a fast-paced environment
• Excellent interpersonal skills with a focus on teamwork and collaboration
• Fluency in English; knowledge of Bahasa Indonesia or other local languages is a plus
• Familiarity with local culture and customs in Jakarta, Indonesia
• Bachelor's degree in Hospitality Management or related field preferred